Ensure all necessary information, including artwork, quantities, materials, printing specifications and required completion dates, is properly communicated to the Production Team.
Follow up with the Production Team on job progress and completion status and keep the Sales Team updated accordingly.
Arrange deliveries to customers or the relevant location according to the required schedule.
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Attended to all RFQs activities and ensure timely submission and quote win.
Responsible and coordinate of all NPIs or program transfer or Setup. Responsible for tracking and monitoring the program on track (APQP) and kick start on time.
Responsible for meeting the committed revenue by customers and providing a daily output tracker, weekly shipment, monthly, and quarterly forecast. Monitoring customer actual pulling vs forecast and support customer pull in and push out request with strategic manner. Ensure meeting the OTD. Ensure no customer complains due shipping, commercial documentation & labelling.
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Consultative Selling: Conduct on-site inspections and client visits to assess needs, deliver presentations and propose tailored make solutions.
Customer Experience: Act as the primary point of contact for new accounts; urgently resolve client complaints and handle customer’s’ queries in accordance with company policy.
Sales Administration: Manage day-to-day administrative sales workflows, including drafting proposals, executing service agreements and maintaining the system.
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Develop and maintain productive business relationship with all prospects, partners, and clients, not limited to attending and responding to customer complaints, correspondence mail and phone enquiries professionally and timely.
Work closely with the marketing team to develop sales collateral for target market.
Manage the overall sales administrations such as loan application, SPA signing, issue letters and reminders;
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Manage the logistics schedule, coordinate deliveries, and work closely with the administrative team to ensure the correct items are prepared for delivery;
Contribute to the safety, cleanliness, and security of the warehouse. This includes ensuring proper storage and organization of goods and maintaining a clean and safe workspace;
Maintain accurate records of stock transactions and assist in record-keeping tasks related to stock management;
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