Maintain comprehensive knowledge of all product and service offerings of the Company, leveraging product information to upsell and cross-sell as needed.
Attending enquiries from online and offline channels, convert leads into sales by resolving customers' concerns and guiding them through the purchasing process.
Negotiate terms, pricing, and contracts with customers to secure deals while maintaining profitability for the company.
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Support project implementation across functions, subsidiaries and cross-functional teams, including planning, coordination, data-cleansing, milestones monitoring, follow-up and issue resolution.
Monitor implemented processes to ensure adherence to agreed standards, quality expectations and governance requirements.
Provide guidance, communication and training materials to users across supported countries where required.
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To assist in full spectrum of HR activities, including payroll, recruitment, compensation & benefits, training & development, performance management, general office administration and organise company welfare activities.
Co-ordinate with Superiors, update job descriptions for new positions or job scope changes to existing positions.
Obtain new foreign workers and expatriate application and necessity to related department.
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Oversee the execution of advertising campaigns while attending to clients’ and agencies’ requirements and ensuring good customer service and after-sales support.
Proactively identify new business opportunities through market research, networking, industry engagement, and relationship-building activities to generate advertising revenue for the company.
Collaborate closely with internal teams to identify upselling opportunities and optimise advertising performance to maximise ROI.
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