Understand customers' production processes, material handling problems, automation requirements, and project objectives.
Conduct initial site visits and requirement discussions together with the technical/engineering team when necessary.
Gather important project information such as product dimensions, weight, required capacity, conveyor layout, available space, operating conditions, and customer expectations.
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Actively listen to customer inquiries and concerns, offering effective solutions and maintaining a high level of customer satisfaction.
Identify opportunities to upsell additional services or upgrades, such as travel insurance, room upgrades, or excursions, to enhance the customer's travel experience and meet sales targets.
Collaborate with the sales team to achieve individual and team sales goals, contributing to the overall success of Lurima Travel & Tour.
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