Relationship Building: Foster strong customer relationships and ensure satisfaction through thorough follow-ups and service excellence.
Pipeline Coordination: Collaborate with the team for smooth post-sale transitions.
Collection Monitoring: Follow up on payment milestones, as commission payouts are tied to full collection (Deposit, 70% pre-installation, and 30% post-completion).
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Cloud & Dashboard Integration: Help bridge the gap between hardware and software by assisting in integrating embedded devices with cloud platforms and monitoring dashboards.
Documentation: Create firmware documentation, component Bill-of-Materials (BOM), and maintain clear logs of test results.
Compliance Awareness: Learn about and assist the team in preparing designs to meet electromagnetic compatibility (EMC) and safety standards.
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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