Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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Provide feedback and submit reports as required by the Business Line Manager on all sales-related activities, market information, competitor actions, and market intelligence.
Develop and maintain strong relationships with key customers and distributors.
When possible, support the promotion of services and products from the Oil-free Air range.
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Drive workplace experience initiatives to improve employee satisfaction by managing escalation and resolution of administrative issues, conducting stakeholder satisfaction score & identify opportunities to improve GA service delivery.
Drive continuous improvement by developing, reviewing, and standardizing policies, procedures, governance frameworks and digital solutions that improve efficiency, control and service quality.
Support and coordinate ESG initiatives within the function by implementing sustainability programs, monitoring performance indicators and ensuring organizational sustainability objectives and reporting requirements are met.
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Love helping people stay safe? working with us at PDS SAFETY (MALAYSIA) SDN BHD, you will represent practical safety and PPE solutions to healthcare and industrial clients, helping frontline teams work with more confidence.
You will build and scale a strong industrial sales pipeline, turning conversations into long term partnerships and measurable revenue growth.
Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support (H3C, Oracle, NetApp, Dell EMC, Brocade, Stormshield, Red Hat, Veritas) where required.
Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.
Support backup and disaster recovery operations, including tape library and backup storage management.
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