To effectively communicate and promote the clinical benefit and technical performance data of our diagnostics solutions to laboratory managers, scientific officers, HODs, clinical consultants, clinicians, and Key Opinion Leaders to develop/grow existing accounts and acquire new accounts
To develop relationships with Key Opinion Leaders and Principals so as to achieve trusting, long-lasting partnerships
To work closely with technical team of engineers and application specialists to ensure successful implementation of projects and laboratory solutions at customer sites
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Field Engagement & Network Expansion: Conduct regular on-site customer visits to drive sell-through, strengthen existing relationships, and expand the local sales and service network.
Market Intelligence: Gather and analyse market insights, including retail landscape data, competitor activities, and vehicle registration trends by segment, to support strategic decision-making.
Customer Advisory: Provide consultative support to customers, enhancing their service standards and operational efficiency to build long-term loyalty.
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To attend to customer complaints for all products the company marketed.
To carry out repair and trouble-shooting (if necessary) include stainless steel welding, PVC welding, erection, erection and dismantle of scalfolding, PLC reset and etc
Able to explain, communicate and provide training to customer on the system installed.
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