Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures
Process outbound material according to the latest processes and procedures
Carry out any administrative task that is required for the Service Centre
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Review aging accounts, disputed balances, and high-risk customers, implementing appropriate recovery actions and escalating critical issues as required.
Monitor collection performance metrics, including Collection Rate, DSO, and aging reports, and ensure accurate and timely reporting.
Maintain and review Management Aging Tracking Reports (MGTR) and provide collection insights, risk assessments, and corrective action recommendations to management.
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Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
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To ensure proper follow up with all outstanding deliveries
To ensure the shipment is being delivered within the agreed urgent SLAs and the POD’s are updated accordingly via Delivery Connect (DC), DHL/Customer’s System
Sorting and verification, loading, transporting, and delivering items to clients or businesses in a safe and timely manner. To follow ETA without failure
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While supporting selected strategic accounts, the primary objective is to expand DHL's market presence and capture growth opportunities linked to foreign direct investment (FDI), supply chain diversification, and economic development initiatives within Johor.
Develop and execute a strategic business development plan to capture growth opportunities arising.
Identify, qualify, and acquire new customers establishing, relocating, or expanding operations in Johor, with particular focus on high-growth sectors such as technology, data centers, electronics, manufacturing, healthcare, and logistics.
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Do you have experience or a strong interest in how HR processes flow between HR, Time and Payroll teams and systems?
Do you enjoy helping HR business users to turn requirements into process design decisions?
Provide expertise and analysis on Business Process Optimization issues regarding design and documentation of the Work Time and Pay process globally
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Track project progress, risks, issues, effort and dependencies, providing timely status updates and fact-based recommendations to stakeholders and management.
Ensure automation solutions meet quality, documentation, testing, security, compliance and operational handover standards before implementation.
Facilitate workshops for process review, requirements gathering, solution design, problem solving and continuous improvement, while supporting user adoption and benefits realization.
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