Enable alignment across global, regional, and country HR teams by facilitating communication and developing communication materials, toolkits, guides, and project updates to support effective implementation of EE&E initiatives.
Track regional and country engagement program effectiveness and support countries in improving adoption and execution quality.
Provide data insights and reports (dashboards, analyses, summaries) to management to inform decision-making and continuous improvement.
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Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rat e and minimizing opportunities for competitors to gain business.
Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
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Maintain a centralized database of tender documents, agreements, contracts, and performance metrics to streamline future submissions and improve tracking.
Continuously improve tendering and business development processes by implementing best practices and efficiency measures.
Drive lead generation efforts by proactively identifying potential opportunities through market research, industry events, and networking activities.
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Establish database infrastructure to organize large amounts of revenue and productivity data for correlating and reporting.
Maintain sales information/data management and provide analysis; understand the various internal systems and its linkages to each other to extract the appropriate data.
Support the customer allocation/ sales channeling and portfolio sizing exercises.
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc). Back up all files as part of the disaster recovery plan.
Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
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Leverage real‑time market trend insights, industry developments, macroeconomic indicators, and external risk sources to detect early credit‑risk signals and support proactive decision‑making.
To perform in depth analysis on legal entity level in order to assess the potential risk customers and provide reporting and action plan towards collections, sales, CFO and OTC community at country, regional and possibly global level.
To ensure adequate follow up and escalations upon identified risks and gaps
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