Track and analyze social media platform data (such as follower growth, engagement rate, traffic data), and adjust operation and content strategies timely according to data changes.
Respond to platform comments and private messages promptly, handle customer consultations and after-sales inquiries, maintain good customer relationships and brand image.
The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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Plan and lead performance marketing for key commercial campaigns including CNY, 11.11, 12.12, mid-year sales, and Christmas
Manage 7-figure annual ad budgets across Malaysia, Singapore, Indonesia, Hong Kong, Vietnam and other SEA markets with full accountability for spend pacing and returns
Own the CRM strategy and roadmap, managing the full customer lifecycle from first purchase through to retention and reactivation
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Expand your professional network by engaging with a diverse range of clients and stakeholders in a fast-paced environment.
Assist in the preparation of full sets of accounts for multiple companies to help us maintain the highest standards of accuracy and compliance.
Prepare monthly financial reports, including profit and loss statements, balance sheets, and cash flow statements, allowing our management to make data-driven decisions.
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Proactive Innovation: You’ll build and maintain advanced monitoring frameworks to catch potential issues before they ever impact operations.
Collaborative Scaling: Work closely with cross-functional teams to translate complex business needs into scalable, maintainable technical reality.
As our Senior Developer, you are the guardian of system reliability. You will lead the enhancement of our custom big data application, moving beyond surface-level fixes to implement long-term, high-impact architectural improvements.
Performance Optimization: Monitor and analyze key metrics to recommend strategic optimizations that enhance performance and revenue.
Opportunity Identification: Proactively identify new opportunities to deepen publisher engagement with the Involve Asia platform.
Do you thrive in a high-paced environment that offers continuous learning and growth opportunities in the dynamic digital marketing sector? If you are an outgoing, responsible, and enthusiastic professional eager to contribute to business expansion, we encourage your application.
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Financial Analysis: Conduct financial analysis to support business decision-making, including variance analysis, trend analysis, budgeting & forecasting.
Internal Controls: Assess and strengthen internal control procedures to safeguard company assets and ensure accurate financial reporting.
Process Improvement: Identify opportunities for process improvements in financial reporting and implementing solutions to enhance efficiency & accuracy.
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