Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Actively listen to customer inquiries and concerns, offering effective solutions and maintaining a high level of customer satisfaction.
Identify opportunities to upsell additional services or upgrades, such as travel insurance, room upgrades, or excursions, to enhance the customer's travel experience and meet sales targets.
Collaborate with the sales team to achieve individual and team sales goals, contributing to the overall success of Lurima Travel & Tour.
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Actively listen to customer inquiries and concerns, offering effective solutions and maintaining a high level of customer satisfaction.
Identify opportunities to upsell additional services or upgrades, such as travel insurance, room upgrades, or excursions, to enhance the customer's travel experience and meet sales targets.
Collaborate with the sales team to achieve individual and team sales goals, contributing to the overall success of Lurima Travel & Tour.
...
Actively listen to customer inquiries and concerns, offering effective solutions and maintaining a high level of customer satisfaction.
Identify opportunities to upsell additional services or upgrades, such as travel insurance, room upgrades, or excursions, to enhance the customer's travel experience and meet sales targets.
Collaborate with the sales team to achieve individual and team sales goals, contributing to the overall success of Lurima Travel & Tour.
...
Assist in customer relations activities and community events aimed at enhancing company image
Updating of relevant records related to customer feedback and customer satisfaction e.g. latest product launches, general information released by the local authorities and related news
Degree in Business Administration, Sociology, Mass Communications, Marketing or Property Management
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Timeliness of successful implementation of initiatives.
Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
Create engagement and generate revenue growth at the branch.
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Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
Promptness in arranging for shipment pick up or handling of exceptions.
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