Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
+8
Posted
25 days ago
Chat Available
You can chat with the employer only after applying for this job.
Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Provide differentiated operational support through NI’s business model (Tiering)throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle,SFDC,Outlook, and other internal business applications.
Timely follow-up with customerson pending actions tosupport their needs through multiple phone, email, and chat channels.
...
Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
...
Perform operational tasks to support Customer Service Representatives by handling manual activities, including issuing daily consignment stock billing, using SAP and Power BI to extract data and prepare custom reports, updating customer portals, and producing required spreadsheets and delivery reports.
Bachelor’s Degree.
One-year experience using SAP would accelerate the onboarding process.
...
* **Issue Resolution:** Respond to customer queries and resolve issues in line with agreements and established processes. * **Team Support:** Provide assistance and guidance to less experienced staff as needed. * **Training Requirements:** Requires 1–3 years of job-related experience and technical or vocational training.
### **Requirements**:* **Education**: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred). * **Experience**: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
* **Attention to Detail**: Strong attention to detail with excellent data accuracy skills. * **Communication Skills**: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally. * **Technical Skills**: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
...
Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
Learns and adopt Knowledge-Centered Service (KCS) methodology.
Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
...
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field