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200+ Customer Service Specialist Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 266 jobs results for
"customer service specialist"
in Kuala Lumpur
Never miss any updates for Customer Service Specialist jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Monitor and manage the P58 workpool, coordinating with commercial and logistic teams to ensure timely clearance. [Full responsibility]
- Coordinate closely with local field service, application, and technical teams for case resolution and escalation. [Share responsibility with country CS managers]
- Create and maintain the installed base, PM plans and manage UI process and completion [Full responsibility] ...
Posted
6 days ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Modern Office Located in KL Sentral
- Friendly and Casual Work Environment ...
Posted
3 days ago
Agensi Pekerjaan IFORTE Sdn Bhd
MYR3,000 - MYR3,500 Per Month
KL City
- Monitor and manage the P58 workpool, coordinating with commercial and logistic teams to ensure timely clearance. [Full responsibility]
- Coordinate closely with local field service, application, and technical teams for case resolution and escalation. [Share responsibility with country CS managers]
- Create and maintain the installed base, PM plans and manage UI process and completion [Full responsibility] ...
Posted
7 days ago
Undisclosed
KL City
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future ...
Posted
6 days ago
Undisclosed
KL City
- Working Hours: Night Shifts, 5 days working and 2 day off
- Requirements:
- • Proficiency in Korean & English ...
Posted
22 days ago
Tsing Digital Technology
MYR3,800 - MYR5,500 Per Month
KL City
- Troubleshoot basic issues and guide customers step-by-step to resolve their concerns
- Escalate unresolved or complex cases to the appropriate internal departments while ensuring proper follow-up
- Maintain accurate and detailed records of all customer interactions, complaints, and resolutions in the system ...
Posted
16 days ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Modern Office Located in KL Sentral
- Friendly and Casual Work Environment ...
Posted
17 days ago
Undisclosed
KL City
- Exposure to Phone, Chat, and Email Support
- Professional Training and Onboarding
- Career Growth and Development Opportunities ...
Posted
3 days ago
Undisclosed
KL City
- Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
- Authenticate customers, document interactions accurately in CRM, and escalate issues outside Tier 1 scope with clear notes and context.
- Adhere to compliance, privacy, and security requirements, flag recurring issues or content gaps, and participate in coaching and training. ...
Posted
2 days ago
Undisclosed
KL City
- Work with other Shared Services teams to ensure accurate and timely delivery of payroll and invoicing services for customers and ensure positive and timely resolution of any escalations
- Work under direction from the Customer Care Manager to ensure service delivery is consistently high-quality and escalate to appropriate service centre operations groups as appropriate and in accordance with defined processes
- Assist in the co-ordination of human resources escalations including terminations, performance management and ad-hoc queries ...
Posted
3 days ago
Undisclosed
KL City
- Identify technical or complex issues and escalate them to the appropriate teams, including Technical Support, Funding, Risk, Compliance, and other specialists.
- Document cases clearly and accurately in the CRM, ensuring all relevant technical details and troubleshooting steps are recorded.
- Guide clients through platform functionality and provide clear instructions on resolving common technical issues. ...
Posted
7 days ago
Undisclosed
KL City
- Assist with technical troubleshooting within the FastJobs platform
- Manage advertiser accounts, handle administrative tasks, and generate reports
- Moderate ad content to ensure compliance with MOHR Guidelines ...
Posted
7 days ago
Undisclosed
KL City
- Exposure to Phone, Chat, and Email Support
- Professional Training and Onboarding
- Career Growth and Development Opportunities ...
Posted
14 days ago
Undisclosed
KL City
- Recommend relevant add-on services or packages based on customer needs — without hard selling or giving
- medical advice.
- Respond to WhatsApp/phone enquiries and convert suitable leads into appointments or purchases. ...
Posted
12 days ago
Undisclosed
KL City
- Working Hours: Night Shifts, 5 days working and 2 day off
- Requirements:
- • Proficiency in Mandarin & English ...
Posted
a month ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Non-Voice Process: Chat & Email
- No Cold Calling ...
Posted
3 days ago
Undisclosed
KL City
- Escalate complex cases to the appropriate team when necessary.
- Maintain accurate records of customer interactions in the system.
- Achieve individual and team performance targets, including quality and customer satisfaction metrics. ...
Posted
13 days ago
Undisclosed
KL City
- Language proficiency required: Japanese or N1
- Position Summary: Handle live contacts of customers and provide appropriate solution to their queries
- Roles and Responsibilities- ...
Posted
a month ago
Undisclosed
KL City
- Follow up on customer requests and ensure timely resolution.
- Maintain accurate records of customer interactions and cases.
- Escalate complex issues to the relevant team when required. ...
Posted
22 days ago
Undisclosed
KL City
- Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers.
- Escalate any queries or unresolved matters that are unable to complete within the agreed procedure to line manager or higher, as per the operational escalation matrix.
- SPM or Diploma or Degree in any related field. ...
Posted
7 days ago
Undisclosed
KL City
- Escalate complex cases to the appropriate team when necessary.
- Maintain accurate records of customer interactions in the system.
- Achieve individual and team performance targets, including quality and customer satisfaction metrics. ...
Posted
13 days ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Non-Voice Process: Chat & Email
- No Cold Calling ...
Posted
14 days ago
Savior Artigos Texteis Lda
Undisclosed
KL City
- Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
- Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
- Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT). ...
Posted
3 days ago
Savior Artigos Texteis Lda
Undisclosed
KL City
- Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
- Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
- Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT). ...
Posted
11 days ago
Undisclosed
KL City
- Advocate for customers by translating recurring issues, feature requests, and insights into actionable feedback for Product, Engineering, Sales, and Marketing.
- Build trust with customers by being clear, accountable, and solution-oriented, especially in high-pressure or complex situations.
- Maintain accurate case documentation to support faster resolution, pattern detection, and continuous product improvement. ...
Posted
2 days ago
Undisclosed
KL City
- Help teams adopt better working habits by documenting repeatable processes, tightening feedback loops, and reducing dependency on tribal knowledge.
- Measure impact through quality, speed, closure discipline, and reduction in avoidable operational work.
- Monitor and ensure compliance with industry regulations and internal policies across global operations. ...
Posted
2 days ago
Undisclosed
KL City
- Prepare concise updates for stakeholders, with a clear view of what changed, what matters, and what needs a decision.
- Help teams adopt better working habits by documenting repeatable processes, tightening feedback loops, and reducing dependency on tribal knowledge.
- Measure impact through quality, speed, closure discipline, and reduction in avoidable operational work. ...
Posted
2 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Follow up on order status and provide timely updates to customers.
- Coordinate with factories and logistics teams to arrange shipments according to customer requirements.
- Monitor shipment schedules and ensure timely delivery. ...
Posted
16 days ago
Undisclosed
KL City
- Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
- Acting as the knowledge expert on products and solutions and the most effective means of implementation
- You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, derive insights and ultimately support our customers in their strategic goals ...
Posted
16 days ago
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