Proficient in Microsoft Office applications
particularly Excel and Word.
Strong data entry and administrative skills with a high level of accuracy.
Good customer service and communication skills.
Attention to detail and accuracy in handling documents and records.
Knowledge of DO processes
invoicing
and AR collection is an added advantage.
Build and maintain strong, long-lasting relationships with overseas customers, understanding their needs and proactively offering solutions to enhance their experience with HMT Industries Sdn Bhd.
Liaise effectively with internal departments such as production, logistics, and finance to ensure smooth order fulfillment and timely shipment of goods to international destinations.
Monitor shipment progress and provide regular updates to clients, proactively addressing any potential delays or complications and implementing solutions to minimize disruption.
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Mandarin Language Proficiency
Customer Service
Communication Skills
Active Listening
Problem Solving
Troubleshooting
Mandarin
English
Technical Support
Customer Support
Customer Care
Multitasking
fresh graduates
Customer Service
Communication Skills
Problem-Solving
Empathy
Multitasking
Email Support
Social Media Management
Voice Support
Conflict Resolution
Time Management