To manage and document all outpatient feedback received and compile the information for monthly reporting and service improvement purposes.
To communicate effectively with Heads of Department (HODs) regarding customers’ feedback and grievances to facilitate timely resolution and service recovery.
To work closely with Consultants, Admissions, Billing, Nursing, Front Lobby and other clinical and non-clinical departments to ensure seamless coordination and effective communication in meeting patients’ needs.
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To remain alert to the arrival of loyal families and VVIP customers, provide a warm reception and personally guide them to their intended destinations within the hospital.
To oversee porter services and ensure wheelchairs and related assistance equipment are readily available for patients at all times.
To assist customers in the application of the Customer Preferred Card, clearly explain the benefits, usage, terms and conditions, and ensure prompt processing of the application.
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Services all customers according to the Kate Spade approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor
Participates as a team member and encourages team to meet and exceed performance standards
Consistently uses Kate Spade Communication tools to remain informed of individual performance, store performance and company information.
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Promote and cross-sell the Bank’s products to clients
Participate in marketing and promotional activities organized by branch management to ensure smooth execution
Review clients’ credit limits and ensure they are granted based on collateral, financial standing, and track record, minimizing contra losses and supporting effective risk management
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Promote products, communicate trade marketing programs, introduce new launches, conduct product training, and drive new customer development in line with company strategy.
Plan and manage daily, weekly, and monthly work schedules with the Sales Manager to ensure effective coverage, call quality, and frequency while staying within budget.
Achieve SFE KPIs and accurately utilize SFE/CRM systems to record daily calls, sales activities, and customer information.
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Matlamatnya adalah untuk mengekalkan peralatan dapur berada dalam keadaan baik. Jawatan ini juga mencipta nilai untuk operasi dengan melakukan penyelenggaraan pencegahan dan pembetulan yang membawa kepada peningkatan masa operasi dan kebolehpercayaan sekali gus membantu restoran memenuhi matlamat pengeluaran dan kualiti mereka.TUGAS DAN TANGGUNGJAWAB::