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800+ Customer Service Night Shift Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 817 jobs results for
"customer service night shift"
in Kuala Lumpur
Never miss any updates for Customer Service Night Shift jobs in Kuala Lumpur
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Undisclosed
KL City
- Work closely with customer’s purchasing team and Hexcel’s internal team at various locations globally.
- Delivery and Logistics Support.
- Documentation support. ...
Posted
20 days ago
Undisclosed
KL City
- Location: Kalua Lumpur, Sentral, Malaysia
- Employment Type: Permanent
- Key Responsibilities: ...
Posted
13 days ago
MYR1,800 - MYR3,500 Per Month
KL City
- Communicate in a friendly, empathetic and professional manner.
- Escalate medical questions to the doctor or appropriate clinic team instead of providing medical advice.
- Convert incoming enquiries and marketing leads into confirmed appointments. ...
Posted
20 days ago
Undisclosed
KL City
- Provide support and escalation of issues within agreed procedures and service level agreements. Manage customer’s expectations and display ownership for customer request.
- Respond to customer request efficiently and escalate to other functional team as required.
- Keep up-to-date on new or enhanced products/services in order to maintain a high level of quality service to customer. ...
Posted
20 days ago
MYR3,000 - MYR7,500 Per Month
KL City
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriate notating accounts as required. ...
Posted
13 days ago
Undisclosed
KL City
- Conduct performance reviews, one-on-one sessions and manage attendance, scheduling including workforce planning.
- Identify training gaps and work with the Training/L&D team to upskill agents.
- Drive a high-performance culture focused on accountability, accuracy, and customer-centricity. ...
Posted
13 days ago
MYR2,500 - MYR2,600 Per Month
KL City
- Identify cases that require escalation, including: Disputes / chargebacks, Account restrictions / fraud-related cases, KYC / verification issues beyond L1 scope, Complaints requiring investigation
- Escalate cases to L2/L3 with complete and accurate documentation
- Ensure proper ticket logging and categorization ...
Posted
14 days ago
Undisclosed
KL City
- With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.
- Ideal Candidate:
- We are looking for a highly skilled professional with strong experience in complaints management, particularly in trading-related matters. The ideal candidate will have a deep understanding of complaint handling processes, be able to develop and refine SOPs, FAQs, and training frameworks, and effectively communicate across departments. Strong leadership, compliance awareness, and problem-solving abilities are essential for success in this role. ...
Posted
14 days ago
TRIIIO Recruitment
Undisclosed
KL City
- Please note that this opportunity is only for MY candidates and only shortlisted candidates will be contacted.
- Sponsored certifications with 3 times salary increment in 18 months.
- Gain exposure and engage in continuous learning about the ASX market. ...
Posted
14 days ago
Undisclosed
KL City
- Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
- To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
12 days ago
Undisclosed
KL City
- Analyse customer insights and drive service improvements.
- Handle escalated customer issues and service recovery.
- Collaborate with internal teams to improve processes and customer journeys. ...
Posted
12 days ago
Undisclosed
- Minimum 3-5 years working experience in Customer Service preferably at a utility, telco, courier, insurance, banking or other related service provider industries.
- Strong leadership and team management skills
- Proven experience in a customer service management role, with a track record of achieving and exceeding customer satisfaction targets ...
Posted
12 days ago
MYR3,000 - MYR3,700 Per Month
KL City
- Plan, coordinate and execute centre-specific client engagement activities, including community events, networking activities, breakfasts, pantry initiatives and other client experiences.
- Act as a client advocate by gathering and sharing client feedback, preferences and insights with the relevant leaders and teams to identify opportunities for improvement.
- Manage client check-ins and check-outs, administrative matters and invoicing-related activities to support the smooth day-to-day operation of the centre. ...
Posted
20 days ago
MYR3,000 - MYR3,300 Per Month
KL City
- Adhere to all internal service standards, compliance policies, and operational procedures.
- Maintain accurate documentation of customer interactions in the system.
- Minimum 1 year experience in customer service ...
Posted
20 days ago
Undisclosed
KL City
- Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
- To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
13 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Stay up-to-date with the latest telecommunications products, services, and technologies to provide accurate assistance.
- Troubleshoot and diagnose technical issues, offering step-by-step guidance and solutions.
- Escalate complex technical problems to the appropriate support teams when necessary. ...
Posted
13 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Stay up-to-date with the latest telecommunications products, services, and technologies to provide accurate assistance.
- Troubleshoot and diagnose technical issues, offering step-by-step guidance and solutions.
- Escalate complex technical problems to the appropriate support teams when necessary. ...
Posted
13 days ago
Undisclosed
KL City
- Excellent spoken and written communication skills in English; proficiency in Bahasa Malaysia or other languages is an advantage.
- Ability to work on-site in Kuala Lumpur, manage multiple tasks, and maintain accuracy in a fast-paced environment.
- Experience in customer-facing roles within retail, F&B, FMCG, or related sectors is preferred. ...
Posted
21 days ago
MYR4,000 - MYR6,500 Per Month
KL City
- l Experience with Zendesk
- l Exceptional written communication (grammar, structure, tone alignment, issue articulation)
- l Strong analytical and critical thinking—can investigate, isolate root causes, and propose solutions ...
Posted
21 days ago
Undisclosed
KL City
- Job Descriptions
- Rental Check-In Coordination & Unit Walkthroughs: Schedule and conduct move-in walkthroughs with incoming tenants and owners/representatives; complete signed Check-In Inventory & Condition Reports with dated photographic evidence.
- Utility Auditing & Tenancy Documentation Administration: Record utility meter readings (TNB, water, gas) at move-in; verify security/utility deposits, confirm Tenancy Agreements are stamped via LHDN within statutory timeframes, and log key/access card transfers. ...
Posted
13 days ago
Undisclosed
KL City
- Data entry in various platforms
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills ...
Posted
21 days ago
Undisclosed
KL City
- Identify technical or complex issues and escalate them to the appropriate teams, including Technical Support, Funding, Risk, Compliance, and other specialists.
- Document cases clearly and accurately in the CRM, ensuring all relevant technical details and troubleshooting steps are recorded.
- Guide clients through platform functionality and provide clear instructions on resolving common technical issues. ...
Posted
13 days ago
MYR3,000 - MYR3,000 Per Month
KL City
- Professional development
- We're Hiring: Customer Care Consultant
- Handle inbound calls & provide top-notch customer supportLocation: The Horizon Annexe, Bangsar South5-day week ...
Posted
13 days ago
Undisclosed
KL City
- Assist with technical troubleshooting within the FastJobs platform
- Manage advertiser accounts, handle administrative tasks, and generate reports
- Moderate ad content to ensure compliance with MOHR Guidelines ...
Posted
14 days ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Modern Office Located in KL Sentral
- Friendly and Casual Work Environment ...
Posted
2 days ago
Transcosmos Malaysia Sdn Bhd
MYR2,800 - MYR3,800 Per Month
KL City
- Provide timely and effective solutions, ensuring issues are resolved and followed up appropriately
- Meet individual and team KPIs, including service levels, quality standards, and customer satisfaction targets
- Escalate complex cases such as technical issues, disputes, or suspected fraud to the relevant teams ...
Posted
2 days ago
SRKay Consulting Group
Undisclosed
KL City
- • Proficient in call center systerns (ideally Nice CX One). Core Skills and Competencies Strong attention to detail with high accuracy standards. Confident in identifying compliance risk or behavioural gaps. Able to provide clear, actionable to drive improvement.
- • Operates with urgency, accountability and
- • Aligned to CBSM culture of proactlve control, not monitoring
Posted
2 days ago
Undisclosed
KL City
- Ensure customer interactions are handled within agreed service levels by actively monitoring volumes, queue performance, turnaround times, and case ageing.
- Drive service excellence by continuously reviewing customer journeys, identifying pain points, and implementing actions that improve customer outcomes and satisfaction.
- Establish and maintain high service quality standards through effective monitoring, coaching, and performance management. ...
Posted
16 hours ago
Undisclosed
KL City
- QA score resolution and SLA time turnover met timely manner
- Strong reading comprehension of long SOPs and ability to follow them precisely
- Able to use CRM in daily workload ...
Posted
22 days ago
Undisclosed
KL City
- Data entry in various platforms
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills ...
Posted
22 days ago
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