400+ Customer Service Manager Jobs in Malaysia | Job Vacancies | June 2026 | Ricebowl
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"customer service manager"
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工作 "customer service manager"
管理提醒
Undisclosed
- Manage service KPIs such as revenue growth, profitability, service efficiency, and customer satisfaction (e.g., NPS)
- Collaborate with sales, operations, and technical teams to align service offerings with customer expectations
- Lead and support service teams, including training, performance management, and development ...
Posted
16 days ago
SGD5,000 - SGD5,000 每月
Singapore
- Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
- Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
- Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments. ...
Posted
8 days ago
Airfreight Import Customer Service Manager - Changi- $7k | 0580 Airfreight Import Customer Service Manager - Changi- $7k | 0580
THE SUPREME HR ADVISORY PTE. LTD.
SGD5,000 - SGD5,000 每月
Singapore
- Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
- Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
- Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments. ...
Posted
9 days ago
Undisclosed
- To ensure Customer Services team are able to process domestic, inter-company orders and export orders efficiently and effectively.
- Arrange internal and external training to enhance Customer Service team members knowledge and exposures.
- To resolve escalated cases/incidents for a win-win solution under the guideline of Supply Chain Senior Manager on timely manner. ...
Posted
a month ago
SGD3,300 - SGD3,300 每月
Singapore
- Prepare and verify Operations Memos for transaction-related activities including Fixed Deposits (FD), inward and outward remittances, and Audit Confirmations.
- Conduct financial and non financial transaction verification with customers via recorded telephone lines in line with established security protocols.
- Track and monitor all transactions being processed by service providers to ensure they are executed accurately and within agreed timelines. ...
Posted
a month ago
Undisclosed
Wan Chai
- 為客戶提供專業的業務諮詢、資訊反饋，維護良好的客戶關係；
- 及時跟進回訪客戶，挖掘客戶需求，促進老客戶的二次開發
- 耐心傾聽客戶需求並及時進行反饋，提高客戶滿意度 ...
Posted
23 days ago
Customer Service Manager (Management I Supervisory) Customer Service Manager (Management I Supervisory)
EA RECRUITMENT PTE. LTD.
SGD3,800 - SGD3,800 每月
Singapore
- Working location : Tuas (Transport Provided)
- Working days : Monday to Friday
- Working hours : 8am to 5pm ...
Posted
a month ago
TALENT TRADER GROUP PTE. LTD.
SGD5,000 - SGD5,000 每月
Singapore
- Monitor service performance against SLAs and KPIs, escalating issues where necessary
- Handle complex customer escalations and operational challenges
- Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution ...
Posted
a month ago
SGD3,500 - SGD3,500 每月
Singapore
- Manage and align customer expectations with internal operational capabilities
- Liaise with overseas offices and agents on shipment coordination and updates
- Support Sales activities including client engagement, pricing support, and business development ...
Posted
25 days ago
Customer Support Manager (Electronic - Manufacturing) Customer Support Manager (Electronic - Manufacturing)
THE SUPREME HR ADVISORY PTE. LTD.
SGD6,500 - SGD6,500 每月
Singapore
- Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
- Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
- Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management. ...
Posted
8 days ago
(ASSISTANT) CUSTOMER SERVICE MANAGER (Handover Team - 交樓部門) (ASSISTANT) CUSTOMER SERVICE MANAGER (Handover Team - 交樓部門)
HARRIMAN PROPERTY MANAGEMENT LIMITED
HKD30,000 - HKD30,000 每月
Hong Kong
- Handle general enquiries and complaints, defect rectification, and take follow-up actions
- Liaise with internal and external parties to ensure all defect rectification works are conducted in a timely manner
- Perform ad hoc assignments ...
Posted
5 days ago
Undisclosed
- Manage service KPIs such as revenue growth, profitability, service efficiency, and customer satisfaction (e.g., NPS)
- Collaborate with sales, operations, and technical teams to align service offerings with customer expectations
- Lead and support service teams, including training, performance management, and development ...
Posted
16 days ago
SGD4,000 - SGD4,000 每月
Singapore
- Working location: Changi
- Working Days: Monday – Friday
- Working Hours: 9am – 6pm ...
Posted
5 days ago
Undisclosed
- Ensure close cooperation with the Operational Care Center (OCC) to optimize customer experience, while monitoring and increasing customer automation through the eTouch Automation dashboard in collaboration with the OCC.
- Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, ensuring consistent delivery against the customer promise and maintaining complete and accurate customer contact data, service data, system updates and customer reporting for SME customers.
- Define, monitor and manage Service Level Agreements (SLAs) within KN Service Moments, addressing performance issues as required. ...
Posted
12 days ago
Undisclosed
- Ensure close cooperation with the Operational Care Center (OCC) to optimize customer experience, while monitoring and increasing customer automation through the eTouch Automation dashboard in collaboration with the OCC.
- Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, ensuring consistent delivery against the customer promise and maintaining complete and accurate customer contact data, service data, system updates and customer reporting for SME customers.
- Define, monitor and manage Service Level Agreements (SLAs) within KN Service Moments, addressing performance issues as required. ...
Posted
13 days ago
Undisclosed
Singapore
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
- To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
- To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise. ...
Posted
14 days ago
Undisclosed
Kowloon City
- Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
- Identify coaching and training needs, suggesting different approaches and monitoring success
- Ensure all customer interfacing jobs are resourced by appropriately trained staff ...
Posted
a month ago
SGD4,000 - SGD4,000 每月
Singapore
- Working location: Changi
- Working Days: Monday – Friday
- Working Hours: 9am – 6pm ...
Posted
a month ago
HKD20,001 - HKD30,000 每月
Hong Kong
- **
- {Permanent offer 穩定人工高} - Customer Service Officer(銀行前線櫃檯)
- HKD$23,000-30,000+ meal allownace + Bonus(1-2個月) ...
Posted
15 days ago
SGD6,500 - SGD6,500 每月
Singapore
- Monitor customer experience and identify areas for service improvement
- Coordinate with internal departments to ensure smooth service delivery
- Build long-term partnerships with key clients and stakeholders ...
Posted
a month ago
(ASSISTANT) CUSTOMER SERVICE MANAGER (Handover Team - 交樓行業) (ASSISTANT) CUSTOMER SERVICE MANAGER (Handover Team - 交樓行業)
HARRIMAN PROPERTY MANAGEMENT LIMITED
HKD30,000 - HKD30,000 每月
Hong Kong
- Handle general enquiries and complaints, defect rectification, and take follow-up actions
- Liaise with internal and external parties to ensure all defect rectification works are conducted in a timely manner
- Perform ad hoc assignments ...
Posted
19 days ago
HSBC Global Services Limited
Undisclosed
台灣
- Increase overall branch operation efectiveness and efficien Support branch internal control quality and compliance of internal corporate guideline / external regulatory requirements
- Ensure the delivery excellent customer service (internal / external) within the branch Efectively monitor and well manage customer complaint process to ensure issues resolved and ratification taken
- To achieve and exceed customer service standards and referral targets for branch ...
Posted
a month ago
Undisclosed
Hong Kong
- Support branch operations by cooperating and liaising with other internal departments of the Bank.
- Comply with the laws and regulatory requirements.
- Diploma or above. ...
Posted
2 days ago
Customer Support Manager - Semiconductor - Electronics industry [2683] Customer Support Manager - Semiconductor - Electronics industry [2683]
THE SUPREME HR ADVISORY PTE. LTD.
SGD6,000 - SGD6,000 每月
Singapore
- Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
- Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
- Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management. ...
Posted
10 days ago
Undisclosed
Singapore
- Our team is sharp, motivated, and deeply committed to the mission. We operate with intensity, take ownership of complex problems, and stay relentlessly focused on our users. If you thrive in a fast-paced environment, demand excellence, and want to help build the future of finance, we invite you to join us.
- Handle advanced customer escalations and manage day-to-day support queues, ensuring timely resolution of issues and adherence to SLAs.
- Contribute to operational efficiency and scalability by identifying and helping implement process optimizations and automation. ...
Posted
a month ago
(ASSISTANT) CUSTOMER SERVICE MANAGER (Handover Team) (ASSISTANT) CUSTOMER SERVICE MANAGER (Handover Team)
HARRIMAN PROPERTY MANAGEMENT LIMITED
HKD30,000 - HKD30,000 每月
Hong Kong
- Handle general enquiries and complaints, defect rectification, and take follow-up actions
- Liaise with internal and external parties to ensure all defect rectification works are conducted in a timely manner
- Perform ad hoc assignments ...
Posted
a month ago
SGD3,500 - SGD3,500 每月
Singapore
- Manage customer queries professionally and independently while ensuring high service standards
- Maintain strong product and service knowledge to provide accurate and efficient support
- Identify opportunities for process improvements and collaborate with internal stakeholders to enhance operational efficiency and customer experience ...
Posted
23 days ago
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