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500+ Customer Service Manager Jobs in Malaysia | Job Vacancies | September 2026 | Ricebowl
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"customer service manager"
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HARTING Technology Group
Undisclosed
Singapore
- Drive customer satisfaction by improving responsiveness, issue resolution, escalation management, and customer communications.
- Analyse customer feedback and service performance trends to identify improvement opportunities and implement corrective actions.
- Manage and optimize customer service operations to ensure efficient order management, complaint handling, and inquiry resolution. ...
Posted
18 days ago
Undisclosed
- Develop a Skilled & Future ready service team capable of delivering best in class, integrated services leveraging digital capabilities. This involves collaborating with SEA Service Excellence, in setting clear objectives for both front-line and back-office service staff and ensuring appropriate training and competency development opportunities are available to support the growth and advancement of team members as well as driving effective performance reviews, to render timely coaching and guidance when needed.
- Inspire the HVAC team to strive for Operational Excellence, by fostering a culture of continuous improvement, providing clear direction and strong leadership to drive impactful initiatives and manage change, including efforts to advance digital service transformation. Incorporate best practices into established service operations standards, processes, and policies and drive compliance to ensure efficient operations that delight customers.
- Cultivate a culture that promotes good employee Safety practices and putting Integrity first. This involves placing high emphasis on workplace safety and ensuring strict adherence to ethical guidelines and policies. ...
Posted
25 days ago
Undisclosed
- Develop a Skilled & Future ready service team capable of delivering best in class, integrated services leveraging digital capabilities. This involves collaborating with SEA Service Excellence, in setting clear objectives for both front-line and back-office service staff and ensuring appropriate training and competency development opportunities are available to support the growth and advancement of team members as well as driving effective performance reviews, to render timely coaching and guidance when needed.
- Inspire the HVAC team to strive for Operational Excellence, by fostering a culture of continuous improvement, providing clear direction and strong leadership to drive impactful initiatives and manage change, including efforts to advance digital service transformation. Incorporate best practices into established service operations standards, processes, and policies and drive compliance to ensure efficient operations that delight customers.
- Cultivate a culture that promotes good employee Safety practices and putting Integrity first. This involves placing high emphasis on workplace safety and ensuring strict adherence to ethical guidelines and policies. ...
Posted
25 days ago
Undisclosed
Hong Kong
- About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
- Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
- Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. ...
Posted
23 days ago
Undisclosed
Hong Kong
- Experience coordinating between project teams and customers to meet unique customer requirements
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle ...
Posted
24 days ago
STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD.
SGD8,000 - SGD8,000 Per Month
Singapore
- Monitor operational performance and implement actions to address gaps and improve outcomes
- Oversee resolution of complex, high-visibility, and sensitive social media cases
- Provide guidance to teams on tone, judgment, and service recovery in high-risk situations ...
Posted
14 days ago
STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD.
Undisclosed
Singapore
- Ensure that sales leads are identified and prioritized
- Create and implement new selling ideas to ensure sales targets are met
- Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences ...
Posted
a month ago
Undisclosed
Singapore
- Cash management and/or trade finance operations/systems
- Conversant with web applications.
- Servicing and managing external customers ...
Posted
17 days ago
Undisclosed
Singapore
- Perform corporate internet banking setup and documentation processing for customers on complex or customized solution.
- Work with internal stakeholders (Business Banking Contact Centre, Product Manager, Business Units, IT, Operations etc) in internal process refinement and customer experience improvement.
- Be on active standby for urgent support required after office hour. ...
Posted
a month ago
Undisclosed
Hong Kong
- Proactively identify complaints, performance data, and operational issues to drive root-cause analysis and targeted improvements in service journeys, communication, forms, processes, and overall operational efficiency.
- Lead cross-departmental process mapping and journey mapping (operational, digital, and support functions) to identify pain points, bottlenecks, gaps, and opportunities for efficiency gains. Apply structured problem-solving and Design Thinking approaches to develop and implement practical solutions with stakeholders from different teams.
- Drive change management and continuous improvement: Collaborate with stakeholders across different departments to enable rapid cross-functional collaboration and execution. Identify process gaps and when a structured change or efficiency improvement plan needs to be developed and implemented. Ensure clear line of accountability and robust planning for implementation. ...
Posted
18 days ago
Undisclosed
KL City
- Build and manage effective relationships with stakeholders and vendors to ensure successful project delivery, alignment of business requirements, and achievement of project objectives.
- Ensure effective governance, performance reporting, compliance, and continuous improvement of customer experience, digital applications, and project delivery initiatives.
- Degree or Master’s in Business, Information Systems, Engineering, or a related field. ...
Posted
2 days ago
HKD20,000 - HKD23,000 Per Month
Kwai Chung
- Train and mentor team members to enhance skills and productivity;
- Collaborate with other departments to resolve operational issues and improve processes;
- Prepare and analyze reports to track customer service metrics; ...
Posted
4 days ago
Undisclosed
- Excellence: We seek to deliver the best.
- Responsibility: We do what’s right for our people and the planet.
- Act as the primary point of contact for customers during project delivery (build phase), RFS, and customer onboarding, ensuring alignment to contractual commitments and delivery milestones ...
Posted
2 days ago
Hong Leong Bank Berhad
Undisclosed
- Assist in calling up customers for service / sales interactions;
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...
Posted
5 days ago
Undisclosed
Singapore
- Monitor trainee progress and prepare training and readiness reports
- Use training outcomes and operational findings to continuously improve the programme
- Maintain Customer Service FAQs, macros, standard operating procedures, training materials and knowledge-base articles ...
Posted
11 days ago
Undisclosed
- Excellence: We seek to deliver the best.
- Responsibility: We do what’s right for our people and the planet.
- Act as the primary point of contact for customers during project delivery (build phase), RFS, and customer onboarding, ensuring alignment to contractual commitments and delivery milestones ...
Posted
13 days ago
Undisclosed
KL City
- Build and sustain executive‑level relationships with key customers, channels, and partners.
- Act as the senior customer advocate for the region.
- Translate customer insights and market conditions into actionable regional strategies. ...
Posted
18 days ago
Undisclosed
- Monitor debtor ageing for service accounts and follow up on collections.
- Support tender preparation, contract reviews, and technical submissions.
- Coordinate with technical teams on specifications for new boiler/project sales. ...
Posted
6 days ago
Thermo Fisher Scientific
Undisclosed
Singapore
- Partner with Quality, Manufacturing, Engineering, Supply Chain, Commercial, and Technical teams to drive timely resolution and appropriate service-recovery actions.
- Champion the Voice of the Customer, identifying recurring issues, emerging trends, and opportunities for proactive improvement.
- Translate customer insights into actions that improve products, processes, communication, and customer experience. ...
Posted
a day ago
Undisclosed
- Produce and communicate a monthly reporting of supply chain results in a timely and accurate manner.
- Analyze performance gaps, challenge results, identify risks / opportunities and propose corrective actions needed to achieve targets.
- Follow-up the financial impact of key initiatives / projects. ...
Posted
3 days ago
Undisclosed
Petaling
- Conduct weekly meeting with frontline and workshop staff on their current performance, provide coaching and deliver important information.
- Attend to customer requirement and assist to resolve complaints.
- Responsible for effective utilisation of DMS system to monitor and control Work-In-Progress, Back Orders, Follow-Up, Appointments and Service Reminders ...
Posted
22 days ago
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