Develop hands-on skills in CRM, reporting, and client negotiation that prepare you for senior sales roles.
Ready to build real relationships and help people choose better financial solutions? Join our friendly team, where working with us at Prostar M Group means you will support Malaysians with clear, practical financial products and honest advice.
As a Sales Executive, you will build and scale our sales pipeline by creating outreach plans and converting leads into long-term clients. You will help shape how we present products, feedback, and processes to make selling smoother.
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From our early days in a 750 sq ft warehouse with just 4 people, we’ve grown into one of Asia’s leading distributors for global beauty brands like Mustela, Embryolisse, Phyto, Dear Klairs, I'm From, Dr.Ceuracle, Wellage, Fation and Celimax.
And today, thousands of customers discover and purchase our products every day through Shopee, Lazada, and TikTok Shop.
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Maintain a thorough understanding of all CAKETELLA and KETOCAKE products, including ingredients, preparation methods, and special dietary options (e.g., keto-friendly).
Proactively identify opportunities to improve customer satisfaction and streamline customer service processes.
Document all customer interactions and resolutions in the company's CRM system, ensuring accurate and up-to-date records.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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