Operational Common Sense & CX Intelligence: While you are a "people person," you are also a "data person." You will track and optimize key CX metrics (NPS, CSAT, First Response Time, and Retention) to identify friction points in the customer journey.
Cross-Functional Advocacy: Be the voice of the customer in meetings with Operations, Tech, and Logistics. If a delivery route is hurting the customer experience, you are the one to highlight it and help solve it.
Proactive Brand Love: Design "surprise and delight" moments that exceed expectations, transforming a standard purchase into an Anantara-level memory.
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Provide accurate effort estimation for each fix or change request, and flag early, with clear, valid justification to the client, whenever additional budget is required before proceeding with further work.
Track budget consumption against each client's approved support budget and manage the client approval process for any additional budget needed.
Ensure tickets are investigated, estimated, and always completed within the agreed SLA and within approved budget.
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Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
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Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
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Always contribute to environmental, health and safety performance in the store and work towards securing compliance with the group risk manual in the recovery operations areas.
Responsible to minimize the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
Assist Exchange & Return in sourcing of replacement part or missing parts.
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Always contribute to environmental, health and safety performance in the store and work towards securing compliance with the group risk manual in the recovery operations areas.
Responsible to minimize the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
Assist Exchange & Return in sourcing of replacement part or missing parts.
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Prepare and review quotations, cost estimates, project budgets, layout plans, Bills of Quantities (BOQ), and expenditure reports, while assisting in annual budget planning and cost control.
Plan, schedule, and monitor preventive maintenance programmes, including air conditioning servicing, pest control, fire extinguisher servicing, BOMBA certification renewals, and standby generator maintenance.
Lead and supervise the Project and Maintenance team by assigning daily tasks, monitoring work progress, providing technical guidance, and ensuring timely resolution of maintenance issues.
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Integrity: Maintain high standards of data accuracy and ensure that spatial datasets are organized and accessible for internal stakeholders.
Python Development: Write and maintain Python scripts to streamline data extraction, imagery processing, and task automation.
AI Integration: Assist in testing and implementing AI-driven tools (e.g., object detection algorithms) to improve the efficiency of plantation monitoring.
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Integrity: Maintain high standards of data accuracy and ensure that spatial datasets are organized and accessible for internal stakeholders.
Python Development: Write and maintain Python scripts to streamline data extraction, imagery processing, and task automation.
AI Integration: Assist in testing and implementing AI-driven tools (e.g., object detection algorithms) to improve the efficiency of plantation monitoring.
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