Process• Perform daily branch activities in accordance to Banks internal policies ®ulatory requirement.• Effective cash handling and ensure Mid Day and End of Day cash balancing isperformed in accordance with procedures.• Ensure accuracy in day end balancing within reasonable time.• Compliance to individual teller/drawer limit.• Compliance to Banks standard average serving time and average waiting time.• Daily vouchers bundling and cross checking of vouchers at the end of day.• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA,PCT,FEA, FATCA, CRS etc.• Ensure satisfactory audit rating and issues raised are resolved within specified timeframe.• Perform filing, printing daily reports, bundling of daily vouchers, submission ofdocuments via DIS, prepare monthly report and back room functions.
Customer• Ensure efficient customer service level in order to meet SLA as well as to alleviateany customer’s complaint.• Ensure accuracy and error free in service delivery.• Attend customers enquiries / complains immediately and adhere to complaintsescalation procedures.• To maintain good rapport with internal and external customers.
People• Resource management i.e. annual leave / attendance / branch meeting.• Participate in staff development including Structure on the Job Training (SOJT) /coaching.
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Expand your career options in hospitality or retail with hands-on training and opportunities to take on more responsibility over time.
Step into a frontline role where warm service and quick thinking set the tone for every guest visit. working with us at Minos Synergy Group Sdn Bhd means you help deliver reliable, friendly dining experiences across our retail and F&B outlets, where every welcome matters.
As a Front Desk Service Crew, you are the backbone of front-of-house operations, handling reservations, seating, guest enquiries, and payments to keep service flowing. You will coordinate with kitchen and floor staff to maintain smooth shifts and a positive atmosphere during busy periods.
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