Process orders and returns: Manage orders, payments, and returns efficiently while ensuring accuracy and compliance with company procedures.
Collaborate with internal teams: Work closely with departments such as Sales, Marketing, and Technical Support to resolve complex cases and share customer feedback.
Maintain records: Update and manage customer data and interaction records accurately and securely....
Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators....