Mindpec Solutions Hiring! Full Time Customer Service (Cantonese Speaker) in Federal Territory, Earn up to MYR 3,500 - Ricebowl

As a Customer Service Agent, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues, and providing accurate information, all while maintaining a positive and professional demeanor.

Key responsibilities

• Respond to customer inquiries via phone, email, live chat, and other communication channels with timely and accurate responses.
• Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
• Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
• Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
• Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
• Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

Requirements

• Possess at least a Diploma and above, in any field. SPM graduates are also welcome to apply.
• Minimum 6 months of experience in call centre customer service is highly preferred.
• Proficient in verbal and written communication in Mandarin (Taiwanese Dialect) or Cantonese (Hong Kong) as this role requires to serve TW or HK Market.
• Ability to effectively address and resolve customer issues.
• Maintains professionalism and composure in challenging situations.
• Meticulous with attention to detail and a commitment to continuous learning.

Other Details:

Location: Cheras (Near to MRT Cochrane and LRT Maluri)

Shift : 10am to 7pm, Office Hours

Working Days: Monday to Saturday (5 day working 2 day offdays)

Pay: RM3,000.00 - RM3,500.00 per month

Work Location: In person