Jobs
Companies
Forums
72 Customer Service Assistant Jobs in Kuala Lumpur - August 2026 - High Salaries
Showing 72 jobs results for
"customer service assistant"
in Kuala Lumpur
Never miss any updates for Customer Service Assistant jobs in Kuala Lumpur
Manage Alert
MYR1,700 - MYR2,800 Per Month
KL City
- Provide estimated turnaround times for repairs and updates during the service process.
- Process customer payments in compliance with company policies.
- Coordinate with Service Advisors for smooth handovers and seamless customer experiences. ...
Posted
18 days ago
Undisclosed
KL City
- Propose modifications for improving the chatbot’s capabilities.
- Serve as a communication bridge between regional and local to address upcoming modifications and new features of Shopee’s chatbot.
- Data analysis: Understand the data provided by regional team and have a critical mindset to propose changes based on unmet KPIs. Able to work independently and based your steps on data analysis ...
Posted
22 days ago
Undisclosed
KL City
- Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.
- Analyze sales data regularly to support operational analysis, adjust strategies and propose optimizations based on performance metrics.
- Ensure that all operational practices and website content comply with relevant laws, regulations, and company brand guidelines. ...
Posted
25 days ago
Undisclosed
KL City
- Propose modifications for improving the chatbot’s capabilities.
- Serve as a communication bridge between regional and local to address upcoming modifications and new features of Shopee’s chatbot.
- Data analysis: Understand the data provided by regional team and have a critical mindset to propose changes based on unmet KPIs. Able to work independently and based your steps on data analysis ...
Posted
22 days ago
Undisclosed
KL City
- Reconcile and validate PO data in SAP against supplier invoices and shipping documents; resolve discrepancies and escalate where necessary
- Monitor shipment ETD/ETA schedules and proactively manage exceptions, delays, or priority clearances to protect stock availability
- Ensure all electronics imports comply with applicable Malaysian product approval requirements, including SIRIM type approval and MCMC dealer / importer registration obligations ...
Posted
25 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- Ensure all employee information, records, and documentation are accurate, complete, and up to date.
- Maintain and update internal resource management systems, ensuring employee information and project allocation records are accurate.
- Coordinate onboarding activities, including the preparation of IT assets, system access, staff passes, and other resources for new joiners. ...
Posted
a month ago
Undisclosed
KL City
- Identify wrong escalations (misrouting) and missed escalations (should have gone to L2/L3)
- Provide structured feedback and coaching inputs
- Conduct QA calibration sessions with internal teams ...
Posted
22 days ago
Undisclosed
KL City
- Conduct regular customer engagement sessions, including Quarterly Business Reviews (QBRs), to strengthen customer relationships and drive long-term success.
- Collaborate closely with Business Development, Technical Account Managers (TAM), Presales, Solutions Architects, Finance, and Marketing to ensure customer success and business growth.
- Monitor customer health, identify churn risks, and implement retention strategies. ...
Posted
a month ago
Undisclosed
KL City
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
- a fun, challenging and rewarding career. ...
Posted
a month ago
Undisclosed
KL City
- Develop and maintain standardised processes to ensure consistent customer experiences and service excellence across all touchpoints.
- Drive CX-related initiatives through innovative products, services and interactions.
- Analyse CX data to indentify trends, patterns and insights for continuous improvements. ...
Posted
20 days ago
Undisclosed
KL City
- Utilise customer feedback and data analytics to gain insights into customers’ needs, behaviours and preferences.
- Identify key areas of improvements in end to end customer journeys and liaise with key stakeholders to implement solutions.
- Develop and maintain standardised processes to ensure consistent customer experiences and service excellence across all touchpoints. ...
Posted
20 days ago
Undisclosed
KL City
- Technology Partner Management: Manage technology vendor relationships, including contracts, renewals, and financial tracking, reviewing invoices, leading QBRs, and managing licenses and other vendor commitments.
- SLA Compliance: Monitor and enforce Service Level Agreements (SLAs) with all technology partners by auditing vendor performance data, calculating “service credits” for breaches, and refining SLA definitions.
- Bachelor’s degree in Information Technology, Business Management, or a related field. Post-graduate degree and/or relevant profession-certifications are an advantage. ...
Posted
8 days ago
Job searches related to “Customer Service Assistant”
Browse Location:
More Location
Browse Company:
More Companies
Browse "customer service assistant" Job By:
Browse "customer service assistant" Job By:
More Industries