Coordinate closely with warehouse operations teams, including inbound, outbound, and inventory functions, to ensure timely and accurate order fulfilment.
Assist in handling customer and donor complaints professionally, with patience and empathy, and refer complex or sensitive cases to the Customer Service Executive or Supervisor.
Stakeholder & Vendor Coordination: Liaise seamlessly with internal teams, overseas offices, carriers, warehouse personnel, and transport subcontractors to ensure smooth execution of logistics activities.
Manage administrative tasks including room set-up, bookings and rescheduling of programmes and assist with daily requirements such as centre-opening and closing and ensure the upkeep of centre equipment and premises