Compile and summarize user feedback and issues, coordinate with relevant departments for resolution, and ensure all customer issues are followed up and fully resolved.
Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
Maintain a comprehensive understanding of Chemmart Asia's product offerings, including fine chemicals and scientific products, to effectively address customer inquiries and provide technical support.