Deep Ocean Digital SDN BHD Hiring! Full Time Customer Service VIP in Federal Territory, Earn up to MYR 5,000 - Ricebowl

Responsibilities

• Provide personalized support to high-value users (VIPs/big spenders) in the Philippines and other English-speaking markets.
• Handle user inquiries, complaints, and payment-related issues promptly through designated communication channels.
• Maintain strong relationships with VIP users through regular follow-ups, engagement, and retention activities.
• Monitor user activity, identify potential churn risks, and take proactive retention measures.
• Maintain user records, collect feedback, and coordinate with relevant teams to improve service quality.

Qualifications

• Proficient in Mandarin and English, both written and spoken (mandatory).
• Experience in customer service, particularly handling VIP or high-value users, is an advantage.
• Detail-oriented, patient, and communicative, with strong emotional management skills.

Employment Status: Permanent employee with a 6-month probation period.

Working Hours: 12:00 PM – 9:00 PM.

Pay: RM4,500.00 - RM5,000.00 per month

Work Location: In person