300+ Customer Care Manager Jobs in Malaysia | Job Vacancies | July 2026 | Ricebowl
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"customer care manager"
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Undisclosed
Alexandra
- Proactively manage the day-to-day activities as part of the Loan Agency function, such as condition precedents /condition subsequent’ s drawdowns, rollovers, repayments, information covenants, waivers and amendments, secondary transfers
- Develop strong relationships with stakeholders across the wider ASEAN region and across a wide range of sectors
- Responsibility for safe-keeping security related documentation. ...
Posted
18 days ago
Undisclosed
Singapore
- Recommend optimal engagement structures (fixed-price, T&M, milestone, outcome-based)
- Act as PS SME in deals; translate requirements into scoped solutions
- Ensure compliance, version control, and approval alignment (finance, legal, delivery) ...
Posted
25 days ago
Undisclosed
Singapore
- Oversee the end-to-end order lifecycle across APAC, ensuring excellence from order capture to final delivery, for both sales orders and intercompany orders,
- Drive cross-functional alignment across Sales, Demand & Supply Planning, Logistics, and Finance to ensure seamless planning and execution.
- Establish robust governance to manage trade-offs (e.g., allocation, substitution, prioritization) in complex supply environments. ...
Posted
25 days ago
GOODRICH AEROSTRUCTURES SERVICE CENTER - ASIA PTE. LTD.
SGD12,000 - SGD12,000 Per Month
Singapore
- Manage customer expectations, drive operator behavior, create balanced conversations on service levels, educate on product complexity, convey support solutions driving commercial opportunities for Collins, promote internal initiatives and changes, while ensuring excellent CX.
- Collaborate with sr. leadership globally to plan and execute cross team operational initiatives
- Foster an environment of collaboration with other Aftermarket support functions i.e., AMTS, MRO & SPARES to ensure coordinated customer response for both technical and commercial solutions ...
Posted
19 days ago
Undisclosed
KL City
- Take hands-on leadership during major incidents affecting banks, API connectivity, and transaction processing.
- Prepare and present operational reports, KPIs, and service performance updates directly to the CEO.
- Define, monitor, and improve department KPIs including SLA adherence, resolution time, first-contact resolution, and incident recurrence rate. ...
Posted
25 days ago
Undisclosed
- Conduct regular coaching, feedback, and performance review sessions.
- Ensure adherence to company policies, processes, and compliance standards.
- Monitor attendance, productivity, and schedule adherence of team members. ...
Posted
25 days ago
Undisclosed
- Conduct regular coaching, feedback, and performance review sessions.
- Ensure adherence to company policies, processes, and compliance standards.
- Monitor attendance, productivity, and schedule adherence of team members. ...
Posted
25 days ago
Omya Asia Pacific Sdn. Bhd.
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Performance monitoring & reporting
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction) ...
Posted
25 days ago
Undisclosed
Geylang
- Develop and administer enterprise assistance programmes;
- Support engagement efforts with our key business stakeholders in areas including marketing programmes aimed at helping enterprises identify, protect, and use intangible assets to grow; and
- Support any ad-hoc department and/or cross-department initiatives or projects. ...
Posted
10 days ago
Undisclosed
- Anticipate future direction and needs of customers in order to proactively recommend business solutions to meet customers' long term business needs
- Drive annual negotiations with key customers, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Oversee the planning and execution of 5P tactics and demand-marketing initiatives to maximize potential return on total customer investments ...
Posted
25 days ago
MYR4,650 - MYR4,650 Per Month
WFH
Malaysia
- Excellent verbal, written and interpersonal skills.
- Exceptional decision-making ability
- Ability to lead change for the betterment of the business and the staff ...
Posted
25 days ago
Undisclosed
Singapore
- Develop and implement customer quality scorecard / KPIs to drive performance baselining and improvement on an ongoing basis
- Actively engage with your leadership and the broader organization to support a customer-focused culture
- Account executive relationship management – Responsible for weekly updates to key partners across the business. Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards a world-class Quality organization ...
Posted
19 days ago
Undisclosed
Singapore
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future ...
Posted
25 days ago
MYR4,000 - MYR4,000 Per Month
Bangsar South
- Identify recurring customer issues, process gaps, and product pain points, then translate them into SOP or workflow improvements.
- Manage, guide, and coach customer support agents in daily operations, including case handling, customer communication, escalation handling, and adherence to SOPs.
- Arrange agent work schedules, shift coverage, rest days, and handover planning to ensure sufficient support coverage. ...
Posted
25 days ago
MYR4,000 - MYR4,000 Per Month
Bangsar South
- Identify recurring customer issues, process gaps, and product pain points, then translate them into SOP or workflow improvements.
- Manage, guide, and coach customer support agents in daily operations, including case handling, customer communication, escalation handling, and adherence to SOPs.
- Arrange agent work schedules, shift coverage, rest days, and handover planning to ensure sufficient support coverage. ...
Posted
25 days ago
DXC Technology Enterprise Services (Hong Kong) Limited
Undisclosed
Hong Kong
- Lead cross-functional project teams; assign tasks, monitor deliverables, and mentor team members
- Identify, assess, and mitigate project risks; escalate critical issues with recommended actions
- Coordinate third-party vendors and subcontractors for seamless delivery ...
Posted
14 days ago
Undisclosed
Hong Kong
- Managing client queries and resolving issues efficiently and professionally.
- Collaborating with internal teams to ensure seamless service delivery and client support.
- Monitoring client accounts to identify opportunities for growth and improvement. ...
Posted
14 days ago
Undisclosed
KL City
- Assist in calling up customers for service / sales interactions;
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; ...
Posted
a month ago
Undisclosed
- Build and strengthen relationships with customers and endeavor to be customers’ preferred business partner in achieving sustainable business growth and profitability.
- Manage and monitor assigned customer A&P trade fund/TTA based investment according to annual allocation to ensure efficient usage of resources, where applicable.
- Monitor self and team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
a month ago
TAK PRODUCTS & SERVICES PTE. LTD.
SGD3,000 - SGD3,000 Per Month
Singapore
- Conduct basic product introductions and showroom walkthroughs
- Maintain showroom presentation, ambience, and display readiness
- Handle enquiries via phone, email, and messaging platforms ...
Posted
a month ago
Undisclosed
KL City
- Develop and present service solutions based on customer requirements
- Prepare service proposals, pricing, and commercial offers
- Build and maintain strong customer relationships ...
Posted
a month ago
SINGAPORE TRADE DATA EXCHANGE (SGTRADEX) TECHNOLOGIES PTE. LTD.
SGD7,000 - SGD7,000 Per Month
Singapore
- Compliance and Risk Management Ensure full adherence to government policies, funding guidelines, and regulatory requirements. You will monitor programme compliance, conduct risk assessments, prepare comprehensive reports for senior management, and support audit processes that demonstrate accountability and transparency in fund management.
- Minimum 5 years' experience in grants administration, programme management, audit, or related fields
- Degree in Business Administration, Public Administration, Accounting, Data Science, or relevant discipline ...
Posted
a month ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Arrange and coordinate interviews between employers and domestic helpers.
- Guide employers and helpers through the onboarding process to ensure a smooth transition into the household.
- Provide ongoing support to employers and helpers after deployment to address concerns, manage expectations, and minimise placement disruptions. ...
Posted
a month ago
Undisclosed
- Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
- Provide excellent customer service and uphold professionalism to reflect Bank’s image
- Product knowledge / Selling skills / Market intelligence / Competitor’s check ...
Posted
a month ago
Undisclosed
KL City
- Oversee collections performance, recovery rates and ageing debt management.
- Monitor and report on operational and commercial KPIs.
- Coach and develop team members to build a high-performance culture. ...
Posted
a month ago
Undisclosed
Wilayah Persekutuan Kuala Lumpur, Malaysia
- Conduct regular audits of customer service interactions and provide feedback for continuous improvement.
- Understand the development needs of your team members and be able to identify performance gaps, in order to provide coaching support.
- Analyze to provide accurate data reports to Management in a timely manner. ...
Posted
a month ago
Undisclosed
KL City
- Conduct regular audits of customer service interactions and provide feedback for continuous improvement.
- Understand the development needs of your team members and be able to identify performance gaps, in order to provide coaching support.
- Analyze to provide accurate data reports to Management in a timely manner. ...
Posted
a month ago
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