Proactively leverage AI to improve work efficiency, including data analysis, report generation, information processing, and building simple tasks or workflows.
Assemble and leads the project team by directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately
The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.
Oversee examination-related communications and support arrangements, ensuring candidates and stakeholders receive clear guidance on requirements, timelines and processes.
Manage collaboration launches and manage external partner relations - from internal communications to coordination on marketing assets, creative feedback, and timeline to ensure a smooth execution for launch
Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for QC senior regional stakeholders. Build strong partnerships with Product, Service Ops, and other key functional teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
Experience leveraging strong leadership and finance expertise to influence business team strategies and decisions; presenting complex models and ideas to senior executives clearly and concisely.
Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for QC senior regional stakeholders. Build strong partnerships with Product, Service Ops, and other key functional teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
Experience leveraging strong leadership and finance expertise to influence business team strategies and decisions; presenting complex models and ideas to senior executives clearly and concisely.