Position yourself for future roles by mastering interaction handling quotas, documentation practices and operational procedures.
As our Customer Service team member, you are the backbone of daily operations. You will manage high volumes of calls, messages and emails, resolve customer issues within time limits, and keep records accurate so bookings run smoothly.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Participate in programs that drive improvements in team member engagement and are aligned with the “Holiday Inn Stay Real Be you” brand service behaviors.
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
Contribute by participation in compliance with federal, state and local laws and safety regulations.
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• Assist brides during gown fitting appointments• Prepare, organize, and maintain bridal gowns and accessories• Ensure the studio is clean, organized, and presentable• Support daily studio operations and administrative tasks• Assist the team during client consultations and appointments• Help manage gown inventory and fitting schedules• Provide friendly and professional customer service to clients
• Friendly, responsible, and well-organized• Good communication and customer service skills• Able to work well in a team• Willing to learn and take initiative• Comfortable working in a customer-facing environment• Interest in weddings, fashion, or bridal industry