Customer Support
Problem Solving
Communication Skills
Active Listening
Product Knowledge
CRM Software
Time Management
Empathy
Troubleshooting
Conflict Resolution
Data Entry
Teamwork
Prepare and explain service estimates, quotations, invoices, and work orders to customers.
Manage and process service coupons, service packages, and warranty claims in accordance with company and principal guidelines.
Verify warranty eligibility, prepare required documentation, and coordinate with the warranty department or principal for claim submissions and approvals.
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