Identifies potential new accounts and prepares and implements appropriate accounts penetration plans.
Monitor payment collections and ensure compliance with company policies.
Monitors the achievement of sales objectives with each major account and identifies and proposes plans for business development activities and implements plans for remedial action where necessary.
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Responsible for implementing enhancements to the sales bonus portal as aligned to business requirements.
Studies labour markets to determine compensation trends and related benchmark data and advises management of any recommendations or changes for consideration.
Responsible for compensation data collection and preparation and consider market data when completing the compensation planning process.
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Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
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Review the quality of all materials at the site, ensure compliance with all project specifications and quality, and collaborate with the department for all material procurement and quality materials.
Supervise the effective implementation of all test and inspection schedules, ensure adherence to all procedures, and coordinate with various teams to perform quality audits on processes.
Assist with employees to ensure knowledge of all quality standards, ensure compliance to all quality manuals and procedures, and collaborate with contractors and suppliers to maintain the quality of all systems.
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To ensure the urgent orders are promptly recorded and distributed to the respective zones. A daily reconciliation should be carried out to ensure all copies are accountable for.
To input all arrivals and release for sales promptly to ensure continues supply of goods for picking.
To ensure proper and systematic filing of all processed documents for future reference.
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Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment
Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits
Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims
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Data Architecture & Analytics - Advanced skills in Excel and data visualization tools such as Power BI or Tableau to convert logistics data into actionable insights.
Systems Integration - Solid understanding of EDI protocols and API integrations between ERP systems and third-party logistics platforms.
Trade Compliance Technology - Working knowledge of global trade management tools and digitized customs filing systems to support export accuracy.
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Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date – you’re helping everything stay streamlined for a more efficient workflow.
Other projects/tasks as allocated by the Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis, and improvement actions.
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