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Work with large volumes of user behavior and transactional data using SQL and internal data platforms; design and run cohort analyses to support campaign optimization
Work with large volumes of user behavior and transactional data using SQL and internal data platforms; design and run cohort analyses to support campaign optimization
Lead or participate in investigation arising from micro related and utilities investigation, incidents and accurately assess the impact of the failure so as to make appropriate recommendations on remedial actions for follow-up.
Prepare, review and manage contractual correspondence, notices, claims submissions, variation claims, EOT claims, loss and expense claims and related substantiation.
Act as the key communicator by relaying stakeholder feedback to internal teams, ensuring revisions are accurately implemented and resubmitted in a timely manner.
Manage administrative responsibilities related to IRB applications, ensuring compliance with ethical, regulatory, and legal standards, and liaise with supporting departments and stakeholders.
Support performance monitoring, research initiatives, quality improvement projects and data submissions through accurate data extraction, validation and analysis.
The role oversees service assurance, SLA management, incident handling, operational coordination, customer management, and continuous improvement across data communication, ICT infrastructure, cloud, and data center environments. The Service Manager acts as the primary operational interface between customers, internal technical teams, vendors, carriers, and data center operators to ensure stable, reliable, and high-quality service delivery.
Ability to work effectively with faculty, senior stakeholders, and cross-functional teams across organisations, with strong interpersonal and communication skills
Insights Generation - Analyze campaign performance, audience data, and digital channels to generate actionable insights that inform marketing strategies, targeting, and media optimization efforts.
Drive market data governance and value management initiatives through entitlement reviews, inventory rationalization, usage analysis, and vendor engagement to ensure efficient utilization and alignment with business needs.