Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time
Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team
Provide technical support to user issues on products supported in a systematic and logical way.
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Assist in preparing Letters of Award (LOA), subcontract agreements, supply agreements and related contract documentation for review and approval.
Evaluate and verify subcontractor progress claims, site valuations, quantities, rates and supporting documents, and highlight discrepancies to the Senior Contract Executive.
Assist in the preparation and processing of Variation Orders (VO), including measurement, cost comparisons, supporting documents and site verification.
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