You will keep our customers happy. You will be responsible for maintaining a high level of customer satisfaction across all our platforms (Facebook, Instagram, TikTok, Shopee), ensuring every interaction is positive.
You will help us get better. You will contribute to the continued development and improvement of our customer service by identifying areas where we can smooth out processes or improve the experience.
You will coordinate with operations. You will work closely with warehouse personnel to monitor service levels, ensuring that orders are being fulfilled correctly and solving any shipping issues that arise.
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Customer Support
Sales Skills
Communication Skills
Problem Solving
Product Knowledge
Order Processing
CRM Software
Upselling Techniques
Active Listening
Time Management
E-commerce Platforms
Conflict Resolution
Administer payroll processing accurately and efficiently, ensuring timely and correct payment of salaries, wages, and benefits to all employees.
Implement and manage performance appraisal systems, providing constructive feedback and facilitating professional development plans to enhance employee performance and engagement.
Handle employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures, maintaining a fair and consistent approach.
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• Hire: write the ad
screen
coordinate interviews
work with agencies & colleges
run our internship intake
• Welcome new joiners and get them set up properly
• Keep every employee file
training record & recruitment record accurate — audit-ready for ISO 9001
• Run time attendance and get the monthly reports out on time
• Coordinate training
in-house and external
keep the records straight
• Handle employee relations & disciplinary matters properly — due process
and a paper trail
• Support performance appraisals
pay and benefits
• Write and improve HR policies
help management plan manpower
• Hire: write the ad
screen
coordinate interviews
work with agencies & colleges
run our internship intake
• Welcome new joiners and get them set up properly
• Keep every employee file
training record & recruitment record accurate — audit-ready for ISO 9001
• Run time attendance and get the monthly reports out on time
• Coordinate training
in-house and external
keep the records straight
• Handle employee relations & disciplinary matters properly — due process
and a paper trail
• Support performance appraisals
pay and benefits
• Write and improve HR policies
help management plan manpower
• Hire: write the ad
screen
coordinate interviews
work with agencies & colleges
run our internship intake
• Welcome new joiners and get them set up properly
• Keep every employee file
training record & recruitment record accurate — audit-ready for ISO 9001
• Run time attendance and get the monthly reports out on time
• Coordinate training
in-house and external
keep the records straight
• Handle employee relations & disciplinary matters properly — due process
and a paper trail
• Support performance appraisals
pay and benefits
• Write and improve HR policies
help management plan manpower
• Hire: write the ad
screen
coordinate interviews
work with agencies & colleges
run our internship intake
• Welcome new joiners and get them set up properly
• Keep every employee file
training record & recruitment record accurate — audit-ready for ISO 9001
• Run time attendance and get the monthly reports out on time
• Coordinate training
in-house and external
keep the records straight
• Handle employee relations & disciplinary matters properly — due process
and a paper trail
• Support performance appraisals
pay and benefits
• Write and improve HR policies
help management plan manpower