Deployment & Automation Support: Work with tools like Docker to streamline deployment processes, automate workflows, and maintain efficient CI/CD pipelines.
System Maintenance & Optimization: Monitor system performance, troubleshoot issues, and implement optimizations to ensure high availability and scalability of AI applications.
Prototype & Experimentation: Participate in prototyping new AI technologies and solutions, staying up-to-date with industry advancements and exploring creative ways to apply AI in our projects.
Testing Support: Help develop test cases and participate in User Acceptance Testing (UAT) to ensure the final product aligns with initial requirements.
Data Analysis: Use tools like Excel or basic SQL to analyze data patterns and support decision-making.
Business Target Achievement: Drive focused sales strategies to meet and exceed business targets, contributing directly to the company's growth trajectory.
Industry-Focused Client Acquisition: Identify and pitch tailored solutions to high-potential clients across targeted industries including Property, Healthcare, Manufacturing, Education, Retail, and Automotive.
Client Meeting Management: Strategically arrange and secure meetings with prospective clients to understand their unique needs and present customised solutions that truly add value.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Provide Tier 1/2 support for critical incidents, including on-call rotation for 24/7 systems.
Document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution and issue resolved courteously and expeditiously
Partner with global teams to align IT solutions with business needs.
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Assist with budget tracking, procurement activities (if applicable), and contractor coordination, including drafting contracts and facilitating payments.
Ensure compliance with company standards, policies, and methodologies.
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Steer the development of donor journeys, donor segmentation, tracking and evaluation procedures, donor surveys, and the use of innovative retention tools and techniques.
In collaboration with other SRCs in Thailand, Indonesia, and Phillipines, create the content for donor communication materials, and plan production with regional vendors and organisations. This includes channel selection, copywriting, editing, design concepts, design process management, testing plans and rollout with key performance tracking.
Collaborate with the Engagement Unit (Comms and Digital teams) to ensure consistency in our messaging and to aid the successful fundraising and achievement of campaign and engagement objectives.
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Prepare monthly and campaign reports covering content performance, audience engagement, and paid media results, while identifying opportunities for improvement.
Coordinate with internal teams to ensure timely and accurate delivery of social media content and assets.
Stay updated on platform updates, social trends, and emerging digital opportunities, and share relevant insights with the team.
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