OS Deployment & Configuration:Core proficiency in installing, updating, and managingWindows (7, 10, 11) environments, with basic familiarity with Linux or macOS.
Software Troubleshooting: Installing and configuring productivity tools (e.g., Microsoft 365, internal database applications) and repairing corrupted software paths or drivers.
Endpoint Security: Basic implementation of cybersecurity hygiene, including virus/malware removal, firewall configuration, and applying security patches.
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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