Attend to any shipment issues, coordinate with relevant departments to resolve problem efficiently and maintain professional & patient while handling challenges.
Prepare shipment report and ensure timely submission to internal and external parties.
Attend customer meeting and handle new shipments after business awarded to company.
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Maintain relationships with clients by providing support, information, and guidance, as well as researching and recommending new opportunities and service improvements.
Process customer orders accurately and in a timely manner, including generating Sales Orders and Delivery Orders, and communicating with supply chain team members to ensure stock availability and the ability to meet customer delivery schedules.
Communicate with both internal and external customers, including updating customers on delivery schedules.
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•Relaying information to the GCC agents on GMES customer that needs to be contacted with regards to E-Services, Aging, Bank Guarantee Renewal and other post-sales process.
•Collate information from internal (GMES) and external (customer) for possible enhancement that can be done to improve GCC reliability and efficiency.
•Perform duties in a safe and healthy manner. Working according and always complying with the Safety and Health rules, procedures, and practices to have a safe, healthy, and conductive working environment.
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Troubleshoot client issues, take full ownership of cases, and coordinate with internal teams to ensure timely resolution through proper escalation channels.
Possess strong knowledge of financial products, including SG, HK, and global stocks, futures, funds, and fixed income instruments.
At least 1-2 years solid customer service experience, preferred candidates with working experience in securities industry.
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