Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
...
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
...
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
...
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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Assist in policy persistency efforts by supporting policy conservation strategies and operational education programs. Participate in regular meetings with the agency force to monitor progress and address operational challenges.
Champion changes at the branch level by guiding staff transition from transactional roles to advisory roles. Provide coaching and mentoring to help staff become new business and healthcare ambassadors, enhancing customer engagement.
Monitor branch operations to identify opportunities for cost optimization and resource efficiency. Support expense tracking and process reviews to uncover productivity improvements.
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Ensure all Sales Return Note submitted by Commercial team is process according to the agreed timeline and tracking of damaged / good stocks return completed up to Credit Note issuance.
Ensure all Trade Return Note submitted by 3PL is process according to the agreed timeline and completed up to Credit Note issuance.
Ensure proper filing of documents including POD return from depot.
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singEnsure all Sales Return Note submitted by Commercial team is process according to the agreed timeline and tracking of damaged / good stocks return completed up to Credit Note issua
nce.Ensure all Trade Return Note submitted by 3PL is process according to the agreed timeline and completed up to Credit Note issua
nce.Ensure proper filing of documents including POD return from de
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To achieve lost minimization through inventory control.
Responsible for leading the sales & customer service staffs towards the direction set by the management.
o achieve good customer services through customer visit, on time delivery and maintaining good quality coordination with QC on customer complaints.
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Prepare and submit monthly technical service reports, including analysis of support cases and the development of knowledge base materials, FAQs, and best practices for clients. vide technical support to clients, both online and on-site, including software installation, configuration, and troubleshooting.
Liaise with software principals/vendors to obtain technical assistance and resolve issues raised by clients.
Prepare and submit monthly technical service reports, including analysis of support cases and the development of knowledge base materials, FAQs, and best practices for clients.
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Maintain relationships with clients by providing support, information, and guidance, as well as researching and recommending new opportunities and service improvements.
Process customer orders accurately and in a timely manner, including generating Sales Orders and Delivery Orders, and communicating with supply chain team members to ensure stock availability and the ability to meet customer delivery schedules.
Communicate with both internal and external customers, including updating customers on delivery schedules.
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•Relaying information to the GCC agents on GMES customer that needs to be contacted with regards to E-Services, Aging, Bank Guarantee Renewal and other post-sales process.
•Collate information from internal (GMES) and external (customer) for possible enhancement that can be done to improve GCC reliability and efficiency.
•Perform duties in a safe and healthy manner. Working according and always complying with the Safety and Health rules, procedures, and practices to have a safe, healthy, and conductive working environment.
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