Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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Performance Optimization: Help monitor and optimize system performance, focusing on efficiency, scalability, and security.
Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures to facilitate knowledge sharing and compliance.
Client Collaboration: Work closely with clients to understand their needs, providing tailored solutions and proactive support.
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Prepare, update, and maintain accurate documentation for customer orders and shipments.
Manage delivery processing activities, including preparation and verification of shipping documents, customs documentation, and coordination with freight forwarders and customs brokers to ensure timely and compliant domestic and international deliveries.
Analyse and report sales order data to help monitor delivery performance and support on-time delivery.
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Assist in policy persistency efforts by supporting policy conservation strategies and operational education programs. Participate in regular meetings with the agency force to monitor progress and address operational challenges.
Champion changes at the branch level by guiding staff transition from transactional roles to advisory roles. Provide coaching and mentoring to help staff become new business and healthcare ambassadors, enhancing customer engagement.
Monitor branch operations to identify opportunities for cost optimization and resource efficiency. Support expense tracking and process reviews to uncover productivity improvements.
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