Leads strategic customer service transformation initiatives, including expanding the Kuala Lumpur shared services hub and implementing standardized global tools (e.g. Salesforce Service Cloud for case management, centralized Customer Master Data workflows).
Drives effective change management for these initiatives – ensuring clear communication, training, and risk mitigation (e.g. addressing language coverage and time zone support) – so that customer experience is maintained throughout transitions.
Champions process automation and data-driven improvements. Identifies opportunities to streamline workflows (e.g. RPA for routine order entry or case triage) and oversees global CS analytics/reporting to drive performance enhancement and accountability.
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The Event Operations Executive is responsible for translating creative event concepts into seamless, high-quality on-ground execution. This role ensures that every event—from corporate launches to private celebrations—is delivered with precision, originality, and the signature styling standard of Helium & Konfetti.
You’ll work closely with the creative and planning team to manage logistics, coordinate vendors, and oversee installations, ensuring that no two events look the same while maintaining operational excellence.
Assist the corporate secretarial team with basic document preparation, client file updates, statutory records, and other administrative support tasks.
Assist the accounting team with basic data entry, document checking, invoice sorting, and maintaining supporting records.
Support credit control activities, including following up with clients on outstanding payments, sending reminders, and updating payment status to supervisors.
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Position yourself as a strategic consultant by recommending solutions that improve energy efficiency and operational reliability forour clients.
Proactively identify and generate new business opportunities through site visits, cold calls, and networking to help us grow ourmarket presence.
Conduct on-site assessments and technical discussions to understand customer requirements so that we can recommend theperfect industrial pump solutions.
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Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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