To manage service partners to ensure that SLA is met to client, including response time, downtime.
To coordinate and monitor the hard services (M&E and building works), and soft services (Pest control, landscaping, security, cleaning) provided by our partners
To oversee and monitor GR&R, Periodic Structural Inspection, Annual power shutdown, façade inspection, water tank washing & water sampling,
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Validate the accuracy of debiting and withhold merchant requests prepared by makers.
Ensure timely processing of all incoming Chargebacks, Collaboration Requests, and Pre-Arbitration/Pre-Compliance cases by makers according to card scheme rules.
Address queries from merchants and internal business units promptly and effectively.
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Pre-qualification of consultants and contractors, evaluate and recommend to Management.
Request for fee proposal from multi-disciplinary consultants and onboarding of successful consultant.
Liaison with consultants for the whole process of tendering exercise involving of strategizing the tender packages, evaluating the suitable of a particular Form of Contract and specific conditions of tendering.
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Coordinate contract renewal processes for research staff, including monitoring key timelines, preparing documentation, and liaising with relevant university departments.
Support recruitment activities for research staff, including preparing job advertisements, coordinating interviews, managing candidate documentation, and working closely with Human Resources team throughout the hiring process.
Facilitate administrative support for exchange students, serving as a key point of contact and coordinating necessary documentation and arrangements.
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Collaborate with other departments and external vendors / contractors to get update on the status of maintenance / repairs to student hostels.
Proactively engage student residents in understanding and addressing residents’ needs, and contributing to problem-solving and resolution of concerns. This includes addressing and resolving student residents’ requests, feedback, and complaints promptly to meet SLA requirements.
Plan, curate communications and inform student residents in advance on scheduled maintenance, adhoc repairs and other matters that may cause inconvenience to residents.
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Available for 3 months internship starting July 2026.
Undergraduates in their final year with a minimum CGPA of 3.0 or equivalent – open to all undergraduates who are interested to work in this line of work. Priority will be given to final year students in their final semester.
Vendor & Carrier Coordination: Work with telecom providers, third-party managed services, and hardware vendors for circuit delivery and infrastructure procurement.
Project Management: Oversee the lifecycle of network rollouts, from initial design and budgeting to deployment and post-implementation review.
Tier 3 Escalation: Act as the ultimate escalation point for complex network outages, routing loops, and critical performance degradation
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Compile information necessary to ensure all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year- end Performance Report and other reports and documentation as required
Prepares budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex as directed
Assist in providing information and reports necessary for the development of capital budgets for the facility. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
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Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required
Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex.
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Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
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