Experience: Minimum 3 years of relevant front-desk or customer service experience is preferred. Prior clerical work history within a Singapore school environment is highly advantageous.
Technical Skills: Fully proficient in standard office computers and Microsoft Office software (specifically Word and Excel).
Soft Skills: Excellent interpersonal skills, strong customer service ethics, and meticulous attention to detail. Ability to work independently and manage deadlines seamlessly.
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To identify passenger's name, flight information, date, and special service request details, to ensure special needs passengers are taken to the correct destination.
To communicate and liase with airline staff, immigration officers and other airport staff when required.
Attend to passengers' enquiries and provide passengers with an excellent customer service experience.
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Manage the school’s reception counter and front desk support (e.g. handling enquiries, phone calls & walk-ins)
Assist in general administrative and data entry duties (e.g. student early departure, student latecomers record, student attendance verification and update, student document filing and recording, etc)
Assist in stationery & general inventory management
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To identify passenger's name, flight information, date, and special service request details, to ensure special needs passengers are taken to the correct destination.
To communicate and liase with airline staff, immigration officers and other airport staff when required.
Attend to passengers' enquiries and provide passengers with an excellent customer service experience.
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Collect, validate, and maintain data to ensure accuracy, consistency, and integrity for analysis and reporting purposes.
Develop, maintain, and enhance interactive dashboards and performance reports to monitor key business metrics, including delivery performance, inventory management, and service operations.
Analyze data trends and generate meaningful insights, reports, and visualizations to support business decision-making.
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Review client-provided data files for quality, completeness, and readiness before loading.
Load data to the testing and production environment and update the load tracker with the results; report to the DM Lead, propose a solution, monitor until everything is reconciled and loaded successfully.
Provide validation reports and assist with the client’s data validation until sign-off.
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