Proactively identify client needs and opportunities to offer suitable banking solutions, cross-selling and up-selling relevant products and services to enhance client relationships and achieve business objectives.
Collaborate with internal departments, including credit, operations, and product teams, to facilitate seamless service delivery and resolve complex client issues in a timely manner.
Maintain detailed and accurate client records in the CRM system, documenting all interactions, transactions, and follow-up actions to ensure comprehensive client history.
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To direct and instruct the forklift driver to unload the incoming stocks to designed using WMS system.
To check on all returned stocks and balance stocks from trade and ensure quantity are correct against the relevant document and endorse on the document (work as when assigned or scheduled)
To maintain proper housekeeping including floor and goods rearrangement in store /area assigned or according to product category.
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Office Administration
Marketing Support
Calendar Management
Communication Skills
Time Management
Event Coordination
Record Keeping
Problem Solving
Client Relations
Team Collaboration
Organizational Skills
Data Entry
Office Administration
Marketing Support
Calendar Management
Communication Skills
Time Management
Event Coordination
Record Keeping
Problem Solving
Client Relations
Team Collaboration
Organizational Skills
Data Entry
Technical and systems skills: comfort working with CRM or ticketing tools, email and chat platforms, and basic troubleshooting of online services or applications.
Problem-solving skills: ability to analyze customer issues, identify solutions, and follow structured processes while maintaining attention to detail and accuracy.
Organizational skills: capability to manage multiple cases simultaneously, prioritize tasks, and meet performance metrics such as response time and resolution rate.
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