- Perform critical path and delay impact analysis; identify slippage, bottlenecks and critical interfaces early; develop mitigation and recovery programmes.
- Coordinate work fronts, activity sequencing and interfaces with the site execution team, subcontractors, suppliers, consultants and the client's representatives; participate in weekly progress meetings.
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Work on items linked to compensation, benefits, and HR policies, while fostering clear communication to enhance employee understanding and satisfaction.
Use dashboards and data analytics to monitor personal and team performance, identifying and following up on continuous improvement opportunities.
Support and contribute to HR process improvement initiatives and projects relating to employee life cycle.
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CNS Worldwide Executive Search is looking for a Support & Field Services Engineer on behalf of our client, a specialised American-French technology company providing environmental monitoring and compliance solutions to the pharmaceutical, healthcare, laboratory, and medical device sectors.
This is an exciting opportunity for a hands-on technical professional who enjoys solving problems, working directly with customers, and travelling across the APAC region.
Based in Petaling Jaya, you will join a close-knit APAC team and gain broad exposure across technical support, field services, system implementation, customer training, and engineering projects.
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Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
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Assist Team Leader/Systems Analyst in carrying out the integration test to ensure all bugs and mistakes are corrected in the programs written.
Prepare documentation on programming tips, standards and guidelines and transfer the knowledge to other junior programmers as and when required.
Progress of on-going tasks and issues on related matters; and continuously enhance expertise and knowledge on application development and other related technology and methodology.
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To train and manage the warehouse team to solve day-to-day operational issues, achieving both short- and long-term performance goals.
Oversee daily warehouse operations while controlling and managing inventory levels and logistics to ensure efficient delivery of medical supplies and survey materials, with control of the cold chain when applicable.
Review and prepare workflows, space allocations, and action plans that meet company standards for productivity, quality, and customer service.
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Support inventory accounting and intercompany processes, including inventory valuation, stock provisions, transfer pricing, intercompany reconciliations, and intercompany profit elimination.
Prepare balance sheet reconciliations related to inventory, manufacturing costs, accruals, and other site-related accounts, and follow up on open items with proper supporting documentation.
Support forecast cycle activities for manufacturing sites, including preparation of data for submissions.
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Ensure an optimum balance across marketing activities, including brand-building exercises such as conferences, roadshows, Continuing Medical Education (CME) programs, round table discussions, and product launches, as well as internal and external product training initiatives
Formulate and monitor the implementation of Advertising and Promotions (A&P) strategies, evaluating their effectiveness against brand objectives, and partner with agencies to secure competitive rates for Point-of-Sale Materials (POSM)
Play a strategic role in ensuring product range and selection aligns with evolving market trends and customer requirements
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