Maintain and service assigned distributor, retailer, reseller, and channel accounts, including regular follow-up on orders, stock availability, delivery status, product information, pricing updates, payment status, and operational matters.
Develop new distributor, retailer, reseller, corporate buyer, or channel accounts as assigned or approved by Management.
Assist in product listing, SKU setup, pricing preparation, promotion setup, merchandising display, product arrangement, and sales channel execution.
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Support process standardization and harmonize trade management practices across different markets.
Develop Standard Operating Procedures, Process Maps, Work Instructions, and control checklists, ensuring they are updated, accessible, and audit-ready.
Facilitate the transition from manual processes to digital platforms (systems, automation tools) by defining the ‘to-be’ process states.
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Coordinate logistics and administrative arrangements for events, training sessions, meetings, academic activities, and operational requirements.
Collaborate with team members and cross-functional departments to ensure smooth execution of tasks and effective operational support.
Learn, understand, and consistently apply company policies, Standard Operating Procedures (SOPs), and operational workflows to maintain service quality and efficiency.
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Ensure accurate documentation and timely processing of service-related claims.
Coordinate exchange and replacement cases, including internal applications, stock availability checks, Sales Order (SO) and Delivery Order (DO) creation, and delivery follow-up.
Monitor case status and ensure timely completion of service requests.
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- Oversee and coordinate daily branch logistics operations (inbound, outbound, warehousing, and distribution).- Implement and monitor standard operating procedures (SOPs) to ensure efficiency and compliance.- Manage shipment scheduling, fleet coordination, and delivery timelines.- Plan and optimize delivery routes for maximum efficiency, cost-effectiveness, and timely delivery.- Supervise and guide drivers, warehouse staff, and supporting teams in day-to-day tasks.