Basic knowledge of mechanical maintenance and manufacturing equipment
Basic electrical knowledge
Able to use basic hand tools and power tools
Good teamwork and communication skills
Willing to learn and develop technical skills
Basic computer knowledge
including Microsoft Office and SAP
For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
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Basic knowledge of mechanical maintenance and manufacturing equipment
Basic electrical knowledge
Able to use basic hand tools and power tools
Good teamwork and communication skills
Willing to learn and develop technical skills
Basic computer knowledge
including Microsoft Office and SAP
Basic knowledge of mechanical maintenance and manufacturing equipment
Basic electrical knowledge
Able to use basic hand tools and power tools
Good teamwork and communication skills
Willing to learn and develop technical skills
Basic computer knowledge
including Microsoft Office and SAP
Basic knowledge of mechanical maintenance and manufacturing equipment
Basic electrical knowledge
Able to use basic hand tools and power tools
Good teamwork and communication skills
Willing to learn and develop technical skills
Basic computer knowledge
including Microsoft Office and SAP
Basic knowledge of mechanical maintenance and manufacturing equipment
Basic electrical knowledge
Able to use basic hand tools and power tools
Good teamwork and communication skills
Willing to learn and develop technical skills
Basic computer knowledge
including Microsoft Office and SAP
Basic knowledge of mechanical maintenance and manufacturing equipment
Basic electrical knowledge
Able to use basic hand tools and power tools
Good teamwork and communication skills
Willing to learn and develop technical skills
Basic computer knowledge
including Microsoft Office and SAP
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
...
Mobile phone hardware repair
Mobile phone software troubleshooting
Soldering and desoldering
Mobile phone diagnostics
Customer service
Component Replacement
Smartphone Troubleshooting
Technical Proficiency
Mobile Device Repair
Customer Service
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
...
Mobile phone hardware repair
Mobile phone software troubleshooting
Soldering and desoldering
Mobile phone diagnostics
Customer service
Component Replacement
Smartphone Troubleshooting
Technical Proficiency
Mobile Device Repair
Customer Service
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
...
Mobile phone hardware repair
Mobile phone software troubleshooting
Soldering and desoldering
Mobile phone diagnostics
Customer service
Component Replacement
Smartphone Troubleshooting
Technical Proficiency
Mobile Device Repair
Customer Service