Enforce sanitary practices for food handling and general cleanliness and maintenance of kitchen and dining areas. Ensure compliance with operational standards and restaurant policies
Maintain professional restaurant image including restaurant cleanliness / proper uniforms and appearance standards
Estimate food and beverage needs and work with the outlet Chef for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste...
Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc
Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)
Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings...
Customer Service
Sales Management
Inventory Management
Team Leadership
Point of Sale (POS) Systems
Merchandising
Cash Handling
Cash Handling
Cash Handling
Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc
Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)
Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings...
Customer Service
Sales Management
Inventory Management
Team Leadership
Point of Sale (POS) Systems
Merchandising
Cash Handling
Cash Handling
Cash Handling
Assist in supervising cashier operations, including cash handling, refunds, exchanges, cashless payment settlements, and daily cash reconciliation.
Ensure stock receiving, invoice verification, stock transfers, inventory accuracy, stock replenishment, stock loss prevention, and Daily Sales vs. Receiving records are properly managed.
Support promotional activities, merchandise displays, pricing implementation, and store presentation in accordance with company guidelines....
The Assistant Front Office Supervisor is responsible and accountable, under the direction of the Asst. Front Office Manager and Room Division Manager, for efficient overall day-to-day operations whilst on duty. They are to maintain the highest standard of guest service and satisfaction. The Assistant Front Office Supervisor is responsible for energizing team spirit and motivation in all staff. They must also be fair and just in any staff disciplinary action required. The Assistant Front Office Supervisor is also expected to be a ‘hand-on’ Manager.
By this, we expect that they be prepared to lend ‘hands-on’ assistance if a hotel/ department becomes very busy. It must emphasize that this ‘hands –on’ assistance must be approached with the ‘hotel as a whole’ in mind, and must not be detrimental to the efficient operations of other areas.
· The Assistant Front Office Supervisor will be called upon to deal with guest problems and /or complaints. In dealing with these situations, the Assistant Front Office Supervisor must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations....
Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence....