Palm Seremban Hotel Hiring! Full Time ASSISTANT FRONT OFFICE SUPERVISOR in Negeri Sembilan, Earn up to MYR 1,800 - Ricebowl

The Assistant Front Office Supervisor is responsible and accountable, under the direction of the Asst. Front Office Manager and Room Division Manager, for efficient overall day-to-day operations whilst on duty. They are to maintain the highest standard of guest service and satisfaction. The Assistant Front Office Supervisor is responsible for energizing team spirit and motivation in all staff. They must also be fair and just in any staff disciplinary action required. The Assistant Front Office Supervisor is also expected to be a ‘hand-on’ Manager.

By this, we expect that they be prepared to lend ‘hands-on’ assistance if a hotel/ department becomes very busy. It must emphasize that this ‘hands –on’ assistance must be approached with the ‘hotel as a whole’ in mind, and must not be detrimental to the efficient operations of other areas.

· The Assistant Front Office Supervisor will be called upon to deal with guest problems and /or complaints. In dealing with these situations, the Assistant Front Office Supervisor must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.

· The Assistant Front Office Supervisor is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel.

· The Assistant Front Office Supervisor is responsible for the security control of all hotel keys whilst on duty.

· Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.

· The Assistant Front Office Supervisor is to ensure and oversee that the receptionist shift procedures/ duties are completed on time and are procedurally correct.

· Ensures that computer reports are done as scheduled.

· Ensures that on-going pertinent/relevant logbook communication to other shifts is maintained.

*PREFER CANDIDATE THAT CAN WORK ROTATION SHIFT

Job Type: Full-time

Pay: From RM1,800.00 per month

Benefits:

• Health insurance
• Meal provided

Experience:

• front office: 2 years (Preferred)

Work Location: In person