The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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You will be responsible to prepare all Sales & Marketing material needed for your sales presentations.
The Business Development Manager/Executive shall be needed to attend events and conferences (domestic and/or international) to promote the company's services and brand awareness.
You shall always provide accurate guidance and advice to potential and existing customers on the products and services available, offering a range of solutions appropriate to customer's need.
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Participate in promotional events such as trade shows and seminars.
Craft responses to RFPs, proposals and contracts.
Develop and implement innovative and effective sales strategies to assist each team member in achieving its annual, quarterly and monthly sales and other assigned targets.
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Testing Support: Help develop test cases and participate in User Acceptance Testing (UAT) to ensure the final product aligns with initial requirements.
Data Analysis: Use tools like Excel or basic SQL to analyze data patterns and support decision-making.
Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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Position yourself at the forefront of market trends, gaining specialized knowledge that makes you an indispensable asset in the Malaysian food safety ecosystem.
Serve as the primary point of contact for our partners to help us build genuine, long-term trust and loyalty.
Develop tailored account plans and strategies to help us achieve our growth targets while ensuring our clients receive the exact solutions they need.
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You’ll be brainstorming, conceptualising, ideating, and working with a team to execute creative briefs. Scope includes designing interfaces, social media visuals, video stories, animation, and interactive web experiences.
You’ll be involved in the creative pitches and campaign proposals.
You’ll lead creative campaigns with a team and guide junior designers during execution, ensuring quality across the board.
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Assist in integrating data from multiple sources, including building management systems (BMS), IoT devices, email, SharePoint, ERP/CRM systems, spreadsheets, databases, and other business applications.
Support data analytics, engineering data analysis, dashboards, and reporting initiatives for property operations, asset management, M&E performance monitoring, predictive maintenance, energy consumption analysis, and ESG tracking.
Analyze engineering and operational data to identify trends, equipment performance issues, maintenance opportunities, process improvements, and energy efficiency enhancements.
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1) Work with all MROs in managing the preparations, progress of maintenance checks
2) Attend the daily engineering operations meeting to report on the progress of each aircraft undergoing maintenance by monitoring check milestones, identify delays, and implement recovery plans.
3) Work with MRO and Costing section to determine reasonable charging of work done progressively through the course of a hangar check
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