Lead, mentor, and manage a team of Social Media Managers and Content Creators to achieve client KPIs
Provide creative direction and final approval on content across all client accounts while ensuring brand voice, visual consistency, and quality standards are upheld.
Stay ahead of algorithm changes across Instagram, TikTok, LinkedIn, Facebook, and YouTube
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Manage schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood, and executed upon.
Manage resource assignments to the project, and proactively identify resource challenges.
Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.
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Build a track record of reliable, quality outputEstablish yourself as a dependable contributor, delivering work that meets quality standards, respects deadlines, and reflects the ability to manage multiple client projects simultaneously without compromising on output.
Turn briefs into strong creative conceptsTranslate client and internal briefs into clear, platform-appropriate video concepts that the team can execute confidently and that clients find easy to approve.
Contribute to a cohesive creative output across campaigns Collaborate effectively with designers and social media strategists so that video content is always cohesive with the broader campaign direction and creatively consistent across all touchpoints.
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Manage schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood, and executed upon.
Manage resource assignments to the project, and proactively identify resource challenges.
Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.
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Work closely with marketing to craft, conceptualize and execute persuasive, effective and impactful thematic, seasonal graphic design visual work to support the brand’s marketing endeavors.
Possess strong market awareness, staying updated on industry trends, consumer preferences, and competitor activities to ensure designs remain relevant and aligned with current trends.
Utilize AI tools to support visual merchandising concepts, design development, and workflow efficiency.
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Support the deployment and integration of machine learning models into existing systems and applications.
Monitor model performance and assist in troubleshooting or improving models when necessary.
Work closely with cross-functional teams including software engineers, data analysts, and product teams to understand business requirements and deliver solutions.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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Use AI as a sharpening tool, not a shortcut — research, ideation, first drafts, polish. Your taste is what separates writing that converts from writing that scrolls past.
Grow on your own trajectory, not the calendar's — some writers here move into team leadership; others go deeper into craft and become the writer everyone reaches for when an idea needs to land. Both paths are real.
EXP was built by people who do not wait for permission. We value ownership, directness, and follow-through. Our culture runs on one principle:
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