Support the deployment and integration of machine learning models into existing systems and applications.
Monitor model performance and assist in troubleshooting or improving models when necessary.
Work closely with cross-functional teams including software engineers, data analysts, and product teams to understand business requirements and deliver solutions.
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Provide Tier 1/2 support for critical incidents, including on-call rotation for 24/7 systems.
Document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution and issue resolved courteously and expeditiously
Partner with global teams to align IT solutions with business needs.
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Manage schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood, and executed upon.
Manage resource assignments to the project, and proactively identify resource challenges.
Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.
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Technical AI SEO Audits: Perform routine technical audits (using tools like Screaming Frog, SEMrush, or Ahrefs) to identify and resolve crawl issues, broken links, site speed problems, and indexation errors.
Content Collaboration: Work closely with content writers to guide AI SEO-driven content creation and ensure alignment with keyword strategies and search intent.
Link-Building Support: Assist in the execution of ethical link-building initiatives, including outreach and partnership coordination, to strengthen domain authority.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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Work closely with marketing to craft, conceptualize and execute persuasive, effective and impactful thematic, seasonal graphic design visual work to support the brand’s marketing endeavors.
Possess strong market awareness, staying updated on industry trends, consumer preferences, and competitor activities to ensure designs remain relevant and aligned with current trends.
Utilize AI tools to support visual merchandising concepts, design development, and workflow efficiency.
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Use AI as a sharpening tool, not a shortcut — research, ideation, first drafts, polish. Your taste is what separates writing that converts from writing that scrolls past.
Grow on your own trajectory, not the calendar's — some writers here move into team leadership; others go deeper into craft and become the writer everyone reaches for when an idea needs to land. Both paths are real.
EXP was built by people who do not wait for permission. We value ownership, directness, and follow-through. Our culture runs on one principle:
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